IT Field Operations Specialist at Keeley Construction

<div class="content-intro"><p><span style="font-size: 14pt; color: #000000;"><strong>At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.</strong></span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Keeley Companies is seeking an <strong>IT Field Operations Specialist</strong> to join our team. This individual is responsible for supporting day-to-day IT asset and onboarding operations and serving as the field-deployable resource for setting up, supporting, and decommissioning remote sites and offices. This role assists the Asset &amp; Onboarding Manager, at his direction, with new hire and termination workflows and travels frequently to project sites and remote offices to install workstations, AV systems, network equipment, and end-user technology that keep field teams connected and productive.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Primary Responsibilities </strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist the Asset &amp; Onboarding Manager, at his direction, with provisioning new hire devices, including imaging, configuration, asset tagging, software installation, and shipment to remote employees, or coordinating the same activities through our provisioning vendor.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support termination and offboarding procedures for departing employees as directed by the Asset &amp; Onboarding Manager, including device retrieval, secure data wiping, account deprovisioning, and accurate updates to asset records.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with maintaining accurate hardware inventory and asset lifecycle records, helping ensure devices and peripherals are tracked from procurement through retirement, redeployment, and disposal.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as the primary IT field resource for new jobsite and office deployments, traveling frequently to remote locations to stand up technology infrastructure end-to-end.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Plan, install, and configure conference room AV solutions, including displays, cameras, microphones, video conferencing systems, control hardware, and cabling.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Install and configure lobby, reception, and marketing TVs, including digital signage hardware and remote content management tools.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Set up workstations, monitors, peripherals, and end-user equipment at new sites so users are productive on day one.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Install, deploy, and provide hands-on support for network and connectivity equipment in field environments, including Starlink terminals, Cradlepoint cellular routers, switches, wireless access points, and firewalls, executing configurations and instructions provided by the Cloud &amp; Infrastructure Hosting Administrator.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Connect end users to printers, multifunction devices, and shared resources, and provide hands-on basic technical support to jobsite and office staff.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicate clearly and professionally with IT vendors, including device provisioning partners, network and ISP providers, mobility carriers, printer and copier vendors, and AV installation contractors, to coordinate scheduling, on-site access, and field-level technical details.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work alongside vendors during installations and service visits, providing on-site coordination, troubleshooting input, and clear status updates back to the IT team.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide tier-1 and tier-2 end-user support for hardware, peripherals, mobility devices, and connectivity issues at jobsites and corporate locations.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Minimum Qualifications</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Education &amp; Experience</strong></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">3-5 years of experience in IT support, desktop or field support, IT operations, or a related role.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Prior experience supporting remote sites, jobsites, or multi-location environments preferred.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Technical Skills</strong></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hands-on experience imaging, configuring, and deploying Windows workstations and laptops, including domain join and MDM enrollment.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working knowledge of Microsoft 365, Active Directory, Azure AD / Entra ID, and Intune for device and user management.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience installing and supporting conference room AV systems, particularly Neat, Crestron, and Owl. Microsoft Teams Rooms experience is a plus, as we are a Microsoft shop.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hands-on experience installing and deploying cellular and satellite connectivity equipment such as Starlink and Cradlepoint, following provided configurations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working familiarity with enterprise networking concepts (VLANs, Wi-Fi, switching, firewalls), enough to follow configuration instructions and troubleshoot basic connectivity in the field.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency with printer and MFP setup, print queue management, and driver deployment.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable with cabling, equipment mounting, and basic low-voltage installation work.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Field &amp; Operational Skills</strong></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Willingness and ability to travel frequently, sometimes on short notice, to remote project sites and offices.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable working in active construction environments, including wearing required PPE and following site safety protocols.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Valid driver's license and ability to lift, move, and install equipment weighing up to 50 lbs.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Vendor &amp; Asset Support</strong></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to communicate clearly and professionally with IT vendors across network, mobility, print, and AV services to coordinate scheduling and on-site work.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with IT asset workflows, hardware lifecycle, and ITSM ticketing platforms.</span></li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Certifications (Preferred)</strong></span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">CompTIA A+, Network+, or Security+</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Microsoft 365 Certified: Endpoint Administrator Associate</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Cisco CCNA or equivalent networking certification</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">ITIL Foundation</span></li> </ul> </li> </ul> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">#LI-BM1 #LI-Onsite</span></p><div class="content-conclusion"><p style="text-align: center;"><em>All Keeley Brands (Keeley Construction Group, Keeley Properties, Keeley Restoration, Keeley Companies) do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley Company. Please, no phone calls or emails.</em></p> <p style="text-align: center;"><em>All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.</em></p></div>