Service Delivery Intern (IT Helpdesk) - Summer 2027 at RF-SMART

<p>&nbsp;</p> <p style="text-align: center;"><strong><img style="max-width: 100%;" src="https://info.rfsmart.com/hubfs/EVP/EVP%20statement.png" alt="" width="640"></strong></p> <h2 style="text-align: center;">IT Helpdesk Internship - Summer 2027</h2> <h3 style="text-align: center;"><span style="font-size: 12pt; color: rgb(0, 0, 0);"><span style="font-size: 12pt;">US East Office (Jacksonville, FL)</span></span></h3> <h3 style="text-align: center;"><strong><span style="font-size: 12pt;"><span style="font-size: 12pt; color: rgb(186, 55, 42);">We exist to transform our customers and change lives </span><em style="font-size: 12pt;">&nbsp;</em></span></strong></h3> <p>&nbsp;</p> <p style="text-align: left;">&nbsp;</p> <p><strong>About our Summer Internship Program</strong></p> <p><span style="font-family: helvetica, arial, sans-serif;">RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience- not a resume line item, but a launchpad.</span><br><br><span style="font-family: helvetica, arial, sans-serif;">As an IT Intern you'll collaborate directly with the Service Delivery Help Desk team.</span></p> <p><strong>What You'll Do</strong></p> <p>Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously.</p> <p><span style="text-decoration: underline;"><strong>Provide, Maintain, and Perform</strong></span></p> <ul type="disc"> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">First-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Triage and resolve tickets through the ITSM platform</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Knowledge base documentation</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Onboarding, offboarding, and equipment provisioning workflows</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Identity and access management tasks including user account lifecycle and password resets</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Provisions and deployment of end-user equipment; support conference room setup</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Escalation of complex issues to senior team members while building independent diagnostic skills</li> <li class="x_MsoListParagraph" data-olk-copy-source="MessageBody">Technical work under close supervision while building hands-on fluency across the platform stack</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>Grow and Connect:</strong></span></p> <ul> <li>Participate in training on the use of IT tools and applications</li> <li>Discover your natural talents through a CliftonStrengths assessment</li> <li>Develop presentation skills, communication, and professional presence through workshop</li> <li>Collaborate on a group innovation project that spans the full 12 weeks</li> <li>Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice</li> <li>Build your network at our intern alumni panel and networking mixer</li> <li>Participate in volunteer events, National Intern Day, and company-wide activities</li> <li>Access LinkedIn Learning throughout the summer</li> </ul> <p><strong>What You Bring:</strong></p> <ul> <li>Strong written and verbal communication skills</li> <li>Technical expertise</li> <li>An end user-focused approach</li> <li>Currently enrolled in a degree program at the time of the internship</li> <li>Considered a Junior or Senior by credit hours</li> <li>Available to work 40 hours per week in-office</li> <li>Eligible to work in the United States for any employer without future sponsorship</li> </ul> <p>&nbsp;</p> <p><strong>Why You’ll Love It Here</strong></p> <p>The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives.&nbsp; We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, start at RF-SMART.</p> <p><span data-contrast="none">Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:279}">&nbsp;</span></p> <h5><em>Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).</em></h5> <h5><em>General Information:&nbsp; The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.</em></h5> <p style="text-align: left;"><span data-contrast="none"><strong><a href="https://rfsmart.wistia.com/medias/8j4rvkidqu">A Word From Our CEO - Watch Now</a></strong></span></p> <p>&nbsp;</p>