Associate Site Reliability Engineer (Incident Manager) at Arkose Labs

<div class="content-intro"><p>Arkose Labs is on a mission to create an online environment where all consumers are protected from spam and abuse. As a Fast Company 2025 Best Workplace for Innovators, we provide a proactive fraud deterrence platform, Arkose Titan, designed to neutralize modern attacks powered by Agentic AI and LLMs. By combining proprietary intelligence with dynamic friction, we undermine attacker ROI to protect global giants like Microsoft, Meta, and Roblox. Headquartered in San Mateo, CA, we maintain a global presence across APAC, Central and South America, and EMEA.</p></div><h2><strong><span style="font-size: 12pt;">About the Role</span></strong></h2> <p><span style="font-size: 12pt;">As an Associate Livesite Engineer, you'll help ensure the smooth operation of our live production environment. Working alongside a global team, you'll learn to monitor, maintain, and support the systems that keep our platform reliable for customers around the world. This is a growth-oriented role: you'll develop incident response, release management, and platform engineering skills while contributing to the day-to-day health of production.</span></p> <p><span style="font-size: 12pt;">The role is based in Brisbane and can be fully remote or hybrid. You'll work primarily within AEST business hours, with some structured overlap with our India and US-based teams.</span></p> <h2><strong><span style="font-size: 12pt;">What You'll Be Doing</span></strong></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor the live production environment to identify potential issues or anomalies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Respond to system alerts and incidents, escalating and taking action under the guidance of senior engineers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Follow established runbooks and incident response playbooks; flag gaps or inconsistencies to senior engineers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support release management activities — learning our change and deployment processes, including how we manage change tickets through the SCOPE process.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with incident communications, providing updates to stakeholders as directed.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in post-mortems as a contributor — document your timeline observations and help track action items to closure.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help develop and maintain automation scripts, tooling, and monitoring dashboards.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain accurate documentation for systems you monitor and support.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in an on-call rotation (specific schedule and allowances discussed at offer stage).</span></li> </ul> <h2><strong><span style="font-size: 12pt;">What We Want From You</span></strong></h2> <h3><strong><span style="font-size: 12pt;">Must Have</span></strong></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent practical experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Some exposure to production operations, support, SRE, or incident response through internships, projects, or 0-2 years of professional experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of Linux/Unix systems and basic networking and web technology concepts (HTTP, DNS, TLS).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Some scripting ability (e.g., Python, Bash), or a clear and demonstrable willingness to learn it quickly.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A methodical, documented approach to troubleshooting — you write things down, not just fix them.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Good problem-solving instincts and the ability to stay calm and systematic under pressure.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills and an eagerness to collaborate across time zones.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A genuine desire to grow into a full Livesite Engineer within 12-18 months.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Willingness to participate in an on-call rotation — schedule and allowances discussed at offer stage.</span></li> </ul> <h3><strong><span style="font-size: 12pt;">Nice to Have</span></strong></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exposure to monitoring or alerting tools (e.g., Splunk, Datadog, Prometheus, Grafana).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with cloud platforms (e.g., AWS, Azure, GCP) or containers (e.g., Docker, Kubernetes).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exposure to incident management tooling (e.g., PagerDuty, FireHydrant).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interest in or exposure to the fraud prevention or bot mitigation domain.</span></li> </ul> <h4><strong><span style="font-size: 12pt;">Why Arkose Labs?</span></strong></h4> <p><span style="font-size: 12pt;"><em>At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.</em></span></p> <p><span style="font-size: 12pt;"><em>Why do top tech professionals choose Arkose Labs?</em></span></p> <p><span style="font-size: 12pt;"><strong><em>Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.</em><em>Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.</em><em>Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.</em><em>Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.</em></strong></span></p> <p><span style="font-size: 12pt;"><em>Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change</em></span></p> <p><span style="font-size: 12pt;"><em>The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snap and Meta.</em></span></p> <p><span style="font-size: 12pt;"><em>We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.</em></span></p> <p><strong><span style="font-size: 12pt;">We value:</span></strong></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>People:</strong> first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Team Work.</strong> We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Customer Focus</strong>. We empathize with our customers and obsess about solving their problems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Execution </strong>with precision, professionalism and urgency</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Security</strong>. It’s the lens through which we implement our processes, procedures, and programs</span></li> </ul> <p><strong><span style="font-size: 12pt;">Benefits:</span></strong></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive salary + Equity</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible hardware options (e.g. Mac, Linux)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible working hours to support personal well-being and mental health</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">EAP (Employee Assistance Program)</span></li> </ul> <p><span style="font-size: 12pt;">Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.</span></p> <p><span style="color: rgb(255, 255, 255); font-size: 12pt;">#LI-Hybrid</span></p> <p><span style="color: rgb(255, 255, 255); font-size: 12pt;">#LI-Associate</span></p> <p>&nbsp;</p>