Customer Success Program Manager at Workato

<div class="content-intro"><h2><span style="color: rgb(8, 55, 99);"><strong>About Workato</strong></span></h2> <p><span style="color: rgb(8, 55, 99);">Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit <span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.workato.com/" data-tooltip-link-label="undefined">workato.com</a>.</span></span></p> <h2><span style="color: rgb(8, 55, 99);"><strong>Why join us?</strong></span></h2> <p><span style="color: rgb(8, 55, 99);">Ultimately, Workato believes in fostering a <strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong>. We are driven by <strong>innovation </strong>and looking for<strong> team players </strong>who want to actively build our company.&nbsp;</span></p> <p><span style="color: rgb(8, 55, 99);">But, we also believe in <strong>balancing productivity with self-care</strong>. That’s why we offer all of our employees a vibrant and dynamic work environment <span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="http://www.workato.com/careers">along with a multitude of benefits</a></span> they can enjoy inside and outside of their work lives.&nbsp;</span></p> <p><span style="color: rgb(8, 55, 99);">If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span style="color: rgb(8, 55, 99);">Also, feel free to check out why:</span></p> <ul> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12">Business Insider</a></span> named us an “enterprise startup to bet your career on”</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><span style="color: rgb(0, 212, 216);"><a style="color: rgb(0, 212, 216);" href="https://www.forbes.com/cloud100/#a57477b5f941">Forbes’ Cloud 100</a></span> recognized us as one of the top 100 private cloud companies in the world</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><a style="color: rgb(8, 55, 99);" href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span style="color: rgb(0, 212, 216);">Deloitte Tech Fast 500</span></a> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></li> <li style="color: rgb(8, 55, 99);"><span style="color: rgb(8, 55, 99);"><a style="color: rgb(8, 55, 99);" href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span style="color: rgb(0, 212, 216);">Quartz</span></a> ranked us the #1 best company for remote workers</span></li> </ul></div><h1><strong>Responsibilities</strong></h1> <p><span style="font-weight: 400;">We are looking for an exceptional <strong>Customer Success Program Manager</strong></span><span style="font-weight: 400;"><strong>&nbsp;</strong>to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited&nbsp; to Agentic AI deployments, product adoption initiatives, and global maturity</span><strong>.&nbsp; </strong><span style="font-weight: 400;">You will also be responsible to:</span></p> <p><strong>Product Execution and Delivery:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own assigned programs end-to-end, driving consistency, accuracy, and accountability.</span></li> <li style="font-weight: 400;">Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.</span></li> </ul> <p><strong>Data, Metrics and Decision-Making:</strong></p> <ul> <li style="font-weight: 400;">Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.</li> <li style="font-weight: 400;">Use data as the primary input for prioritization and iteration decisions, not an afterthought.</li> <li style="font-weight: 400;">Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.</li> </ul> <p><strong>Audience Empathy and Cross-Functional Leadership:</strong></p> <ul> <li style="font-weight: 400;">Build alignment drive decisions across teams without relying on positional authority.</li> <li style="font-weight: 400;">Navigate competing priorities with independent judgement that builds organizational trust over time.</li> <li style="font-weight: 400;">Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.</li> <li style="font-weight: 400;">Right-size delivery based on the needs of different personas and stakeholder groups.</li> </ul> <p><strong>Communication and Resourcefulness:</strong></p> <ul> <li style="font-weight: 400;">Communicate proactively and clearly with stakeholders at every level of the organization.</li> <li style="font-weight: 400;">Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.</li> </ul> <h3><strong>Qualifications / Experience / Technical Skills</strong></h3> <ul> <li style="font-weight: 400;">3-6 years of experience in program management, project management, operations, or a related-field.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A bias toward action, high attention to detail and comfort operating in ambiguity.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">String discernment while using Agentic/AI tools.</span></li> </ul> <h3><strong>Nice to have</strong></h3> <ul> <li style="font-weight: 400;">Experience in high growth SaaS or tech environment.</li> <li style="font-weight: 400;">Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exposure to operations, strategy, or business-process work in addition to core program management.</span></li> </ul> <p><strong>(REQ ID:2924 )</strong></p>