Account Manager, Detroit at EverDriven

Detroit, MIFull-timeField OperationsPosted about 1 month ago

About the Role

<div class="content-intro"><p></p> <p><span data-contrast="auto">EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p></p></div><div class="p-workspace__primary_view_body"> <div class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <div id="message-list"> <div id="message-list" class="c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade"> <div class="c-scrollbar__hider" data-qa="slack_kit_scrollbar"> <div class="c-scrollbar__child"> <div class="c-virtual_list__scroll_container" data-qa="slack_kit_list"> <div id="message-list_1744139251.862229" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1744139251.862229"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"> <p><span data-contrast="none"><strong data-stringify-type="bold">Position Summary:</strong></span></p> <p><span data-contrast="none">This is not a desk job where every day looks the same. As an Account Manager in the Detroit metro, you’ll own a defined area of school districts and the transportation providers and drivers who serve them—and be the connective tissue between EverDriven, those districts, and the families who depend on us. You’ll be in schools one day, running a performance review with a provider the next, and untangling a complex routing problem the day after that.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="none">You’ll thrive here if you love owning outcomes, are naturally organized even when the environment isn’t, and get genuine satisfaction from holding providers accountable and seeing results improve. </span></p> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Salary Range:</strong> $60,000- $70,000/yr target based on experience plus bonus potential</div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Location:</strong> This is a remote role, but this account manager will service the Detroit, Michigan metro<span data-olk-copy-source="MessageBody">. You </span>must live within driving distance to properly support the need.</div> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Responsibilities</strong>:</div> <div class="p-rich_text_section"> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own your area end-to-end—a defined set of school districts and the transportation providers and drivers who support them—managing service quality, relationships, and day-to-day operations across the Detroit metro.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Hold transportation providers and their drivers accountable to performance standards. You’ll use data to have direct, productive conversations about what’s working and what needs to improve—and you won’t shy away from hard conversations.  You aren’t afraid to remove a Service Provider or trips from a Driver who are not meeting our performance standards.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Visit schools and meet with district administrators to check on driver quality, build relationships, and represent EverDriven’s performance with confidence.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Triage and solve daily operational challenges in real time—reroutes, service gaps, escalated parent issues—with calm, urgency, and good judgment.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">In partnership with our Supply and Implementations team, recruit new transportation providers to build a reliable network in your region.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Use metrics like a pro. You’ll track service performance data, identify trends, and use insights to drive continuous improvement.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Serve as the main point of contact between EverDriven and your school district clients—communicating proactively, managing expectations, and building trust.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Support new client launches and ensure smooth onboarding of new service areas.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Keep impeccable records on provider compliance, safety inspections, and operational documentation.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Handle sensitive student and family information in compliance with HIPAA requirements.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Who You Are:</strong></div> <div class="p-rich_text_section"> <p><span data-contrast="none">You don’t need a decade of experience—but you do need to bring the right mindset:</span><span data-ccp-props="{"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">A natural problem-solver who gets energized by complexity, not overwhelmed by it.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Organized and self-directed—you build your own structure in ambiguous situations and don’t wait to be told what to do next.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Comfortable with accountability—both your own and others’. You follow through, and you expect the same from service providers.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">A strong communicator who can hold a firm performance conversation with a vendor, then turn around and reassure an anxious parent with empathy and clarity.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Data-curious. You like having numbers to work with and know how to use metrics to tell a story and drive decisions.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Hardworking and resilient. You know some days will be chaotic, and you’re okay with that—even a little energized by it.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">Passionate about the mission. You care about the students and families we serve, and that shows up in how you do your work.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Excited to be in the field—school visits, district meetings, and provider check-ins are highlights of your week, not obligations.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> </div> <div class="p-rich_text_section"><strong data-stringify-type="bold">Requirements:</strong></div> <div class="p-rich_text_section"> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Bachelor’s degree or equivalent professional experience.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Strong written and verbal communication skills—you can adapt your style across audiences.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="none">Proficiency in Microsoft Word, Excel, and Outlook.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="none">Valid Driver’s License with a clean driving record; ability to travel throughout the Detroit metro.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="none">Must live within driving distance of the Detroit metro area.</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335551500":3049153,"335552541":1,"335559685":600,"335559991":300,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="none">Successful completion of a drug screen and background check (required for employment).</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> </div> <div class="p-rich_text_section"> <strong data-stringify-type="bold">Benefits</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Medical, Dental, Vision insurance</li> <li data-stringify-indent="0" data-stringify-border="0">Virtual Doctor Visits with $0 Co-Pay</li> <li data-stringify-indent="0" data-stringify-border="0">Life Insurance (company paid)</li> <li data-stringify-indent="0" data-stringify-border="0">Short Term Disability Insurance (company paid)</li> <li data-stringify-indent="0" data-stringify-border="0">Long-Term Disability Insurance (company paid)</li> <li data-stringify-indent="0" data-stringify-border="0">Flexible Time Off (FTO)</li> <li data-stringify-indent="0" data-stringify-border="0">Paid Holidays</li> <li data-stringify-indent="0" data-stringify-border="0">Paid Time to Volunteer</li> <li data-stringify-indent="0" data-stringify-border="0">Flex Spending Account (FSA)</li> <li data-stringify-indent="0" data-stringify-border="0">401K Plan (with an awesome employer match!)</li> <li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li> <li data-stringify-indent="0" data-stringify-border="0">Employee Discounts Program<br><br></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_bottomSpacer" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="bottomSpacer"></div> </div> </div> </div> </div> </div> </div> </div> <p>#LI-Remote</p><div class="content-conclusion"><p><strong><span data-contrast="none">Equal Opportunity Employer</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="none">EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="auto">Visit our website and learn more about us at </span><a href="https://www.everdriven.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.EverDriven.com</span></span></a><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p> </p></div>

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