Senior Specialist - Partner Integrations - New Verticals at DoorDash

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="0 0 []">The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">DoorDash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing &amp; scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products &amp; processes, as well as to think strategically about growing this business &amp; function. You will strategize with our cross-functional DoorDash teams to build &amp; operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features.</p> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> own the success</strong> of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> identify, resolve, and escalate</strong> day-to-day integration-related blockers</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> be the voice of DoorDash</strong> in managing external relationships with our New Verticals partners, leading implementation and process improvement</li> <li>You will<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> partner with product, engineering, and operations teams</strong> to discover &amp; drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes&nbsp;&nbsp;</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> help shape the systems integrations roadmap</strong> in collaboration with other product and operations owners</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">empower cross functional partners </strong>by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content</li> </ul> <h3 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Your responsibilities in this role are…</strong></h3> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Be a Subject Matter Expert</strong> for DoorDash’s integrated offerings and guide partners through new Integration builds.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Collaborate closely with Merchants and Integrations partners </strong>to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Communicate effectively </strong>with both technical and non-technical stakeholders to provide guidance and support<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">.</strong></li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Translate complex technical requirements</strong> into clear business solutions that align with our partner’s objectives.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Work on strategic projects</strong> based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.&nbsp;</li> </ul> <h2 data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">We’re excited about you because…</strong></h2> <ul> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are a<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong"> problem solver - </strong>You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">technically savvy</strong> – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are a <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">relationship-builder</strong> – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">detail-oriented</strong>&nbsp; – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">analytical</strong> – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.</li> <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.</li> </ul> <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p> <p>We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> from August 21, 2023, through December 21, 2023, and resumed using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> again on June 29, 2024.</p> <p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a href="https://getcovey.com/nyc-local-law-144">Covey</a></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 32px;"><strong>Compensation</strong></span></p> <p>The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.</p> <p>In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.</p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div class="title">The national base pay range for this position within the United States, including Illinois and Colorado.</div><div class="pay-range"><span>$87,000</span><span class="divider">&mdash;</span><span>$128,000 USD</span></div></div></div><div class="content-conclusion"><h2>About DoorDash</h2> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.<br><br>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</p> <h2>Our Commitment to Diversity and Inclusion</h2> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p>Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p> <p><strong>If you need any accommodations, please inform your recruiting contact upon initial connection.</strong></p></div>