Associate Principal Resident Engineer at Dragos, Inc.
Saudi Arabia Full-timeCustomer Experience Posted 27 days ago
Apply with PipelineAbout the Role
<div class="content-intro"><p>Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! </p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> <br></span><span data-ccp-props="{}"><span class="TextRun SCXW7925914 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW7925914 BCX8">This role interfaces with the client directly and </span><span class="NormalTextRun SCXW7925914 BCX8">is responsible for</span><span class="NormalTextRun SCXW7925914 BCX8"> planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and </span><span class="NormalTextRun SCXW7925914 BCX8">assisting</span><span class="NormalTextRun SCXW7925914 BCX8"> our customer partners in monitoring and safeguarding their infrastructure.</span></span><span class="EOP SCXW7925914 BCX8" data-ccp-props="{}"> </span></span></p>
<p><span data-ccp-props="{}"><span class="EOP SCXW7925914 BCX8" data-ccp-props="{}"><strong>*This is an onsite role located in Dammam, Saudi Arabia*</strong></span></span></p>
<p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Partner with client’s teams to refine applicable use cases and Dragos platform objectives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Tune and optimize Dragos platform to meet defined customer objectives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Develop content and build foundational workflows based on client use cases and value proposition</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Coordinate upgrades, patches, and other configuration changes to the Platform solution</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide knowledge transfer and training to enable key stakeholders, document processes</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Provide troubleshooting and break/fix support for the Platform, manage escalations</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Continually solicit client feedback on feature requests and improvements</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Identify opportunities for other Dragos products and services</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">3+ years of ICS/OT experience, Cybersecurity experience a plus</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Customer-oriented and attentive to client needs, with strong interpersonal and communication skills</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Willingness to travel up to 25%</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Compensation</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Salary: SAR 600,000</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Competitive Equity Package <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comprehensive Benefits Plan<span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"><span data-contrast="none">#LI-NH1 </span></span></p><div class="content-conclusion"><p>Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.</p></div>
Related Roles
Intelligence and Services Operations Manager
Dragos, Inc.
United StatesStrategic Account Executive
Dragos, Inc.
GermanyStaff ML Application Engineer
Dragos, Inc.
United StatesData Engineering Manager
Dragos, Inc.
United StatesSr. Technical Account Manager
Dragos, Inc.
United StatesStaff Protocol Dissection Engineer
Dragos, Inc.
United States