Launch Specialist I at FreedomCare

<p>&nbsp;</p> <p><strong>About our Company</strong></p> <p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p> <p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p> <ul> <li>Here For You (An attitude of service, empathy, and availability)</li> <li>Own It (Drive and ownership)</li> <li>Do the Right Thing (High integrity)</li> <li>Be Positive (Great attitude and a can-do positive approach to challenges)</li> </ul> <p>&nbsp;</p> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Launch Specialist I</strong></span><em><span style="font-weight: 400;">&nbsp;</span></em><span style="font-weight: 400;">for our <strong>National Expansion</strong> team.</span></p> <p><em><span style="font-weight: 400;">This is a hybrid role out of our Southfield, MI office.</span></em></p> <p><span style="text-decoration: underline;"><strong>Department &amp; Position Overview</strong></span><strong>:</strong></p> <p><span data-contrast="auto">The Launch Specialist I will report into the Manager of&nbsp;National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Working with the Manager this role will document processes and have a lead role in training incoming staff.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care.</span><span data-ccp-props="{&quot;335559685&quot;:360}">&nbsp;</span></p> <p><span data-contrast="auto">The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch&nbsp; Specialist I will potentially be handling multiple states at the same time.</span><span data-ccp-props="{&quot;335559685&quot;:360}">&nbsp;</span></p> <p><span style="text-decoration: underline;"><strong>Every Day You Will</strong></span><strong>:</strong></p> <ul> <li><span data-contrast="auto">Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to:</span><span data-ccp-props="{}">&nbsp;</span> <ul> <li><span data-contrast="auto">Knowing and properly documenting exactly where each case is holding in the onboarding process</span></li> <li><span data-contrast="auto">Timely follow-up with patients and caregivers</span></li> <li><span data-contrast="auto">Proper documentation and use of systems such as Salesforce and TalkDesk</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> </li> <li><span data-contrast="auto">Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics </span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate with the Launch team and other departments to&nbsp; ensure the launch process is smooth, and operational challenges are addressed promptly and effectively</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Overcome roadblocks</span><span data-contrast="auto"> in the successful onboarding of caregivers and patients</span></li> <li><span data-contrast="auto">Identify and develop relationships with </span><span data-contrast="auto">key players in each market</span><span data-contrast="auto"> that can help move cases along or act as referral sources</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Apply compliance and process requirements for each state from the statute to the regulations, to the guides prepared on the state</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Help improve the broader Launch process by providing a feedback loop of opportunities for improvement of the software or processes being implemented</span></li> <li><span data-contrast="auto">While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team</span></li> </ul> <p><span style="text-decoration: underline;"><strong>Ideal Candidate Will Possess</strong></span><strong>:</strong></p> <ul> <li><span data-contrast="auto">A minimum of 2+ years in a consumer facing position handling high call volumes</span></li> <li><span data-contrast="auto">Must have examples of identifying process enhancements &amp; improvements</span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes</span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency&nbsp; </span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Adaptable and committed to a high-quality launch process</span></li> <li><span data-contrast="auto">Strong critical thinking and problem-solving skills to </span><span data-contrast="none">assess situations swiftly, identify issues, and devise effective, innovative solutions</span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Must have a proven track record building relationships quickly with a variety of stakeholders&nbsp; </span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="auto">Exhibits strong self-motivation and the ability to drive projects forward independently. This role requires a high degree of autonomy, with much of the work being done unassisted</span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> <li><span data-contrast="none">Time and priority management skills translating to the ability to handle several priorities at once without losing quality</span><span data-ccp-props="{&quot;335559738&quot;:240}">&nbsp;</span></li> </ul> <p><strong>Why work at FreedomCare?</strong></p> <p><span style="font-weight: 400;">We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.</span></p> <p><span style="font-weight: 400;">This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!</span></p> <p><em><span style="font-weight: 400;">At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.</span></em></p> <p><em><span style="font-weight: 400;"><br>#INDHV</span></em></p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span class="ui-provider eo buu bml buv buw bux buy buz bva bvb bvc bvd bve bvf bvg bvh bvi bvj bvk bvl bvm bvn bvo bvp bvq bvr bvs bvt bvu bvv bvw bvx bvy bvz bwa" style="font-size: 14px;">At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$23</span><span class="divider">&mdash;</span><span>$25 USD</span></div></div></div>