Client Service Representative at Bestpass by Fleetworthy

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, an</span><span class="NormalTextRun SCXW248234814 BCX0">d&nbsp;</span><span class="NormalTextRun SCXW248234814 BCX0">opera</span><span class="NormalTextRun SCXW248234814 BCX0">te</span><span class="NormalTextRun SCXW248234814 BCX0">&nbsp;with confidence.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0">&nbsp;</span><br class="SCXW248234814 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0">&nbsp;</span><br class="SCXW248234814 BCX0"></span><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Trusted by 75% of the top fleets in North America,&nbsp;</span><span class="NormalTextRun SpellingErrorV2Themed SCXW248234814 BCX0">Fleetworthy</span><span class="NormalTextRun SCXW248234814 BCX0">&nbsp;offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our&nbsp;</span><span class="NormalTextRun SCXW248234814 BCX0">safety and&nbsp;</span><span class="NormalTextRun SCXW248234814 BCX0">compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0">&nbsp;</span><br class="SCXW248234814 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW248234814 BCX0"><span class="SCXW248234814 BCX0">&nbsp;</span><br class="SCXW248234814 BCX0"></span><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at&nbsp;</span></span><a class="Hyperlink SCXW248234814 BCX0" href="http://fleetworthy.com/" target="_blank"><span class="TextRun Underlined SCXW248234814 BCX0" lang="EN-CA" data-contrast="none"><span class="NormalTextRun SCXW248234814 BCX0" data-ccp-charstyle="Hyperlink">fleetworthy.com</span></span></a><span class="TextRun SCXW248234814 BCX0" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW248234814 BCX0">.</span></span></span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Duties</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Responds in a timely manner to all communications from assigned clients.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintains a positive and reliable relationship with their assigned clients.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Performs other duties as assigned or requested based on skill set.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Experience</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High School diploma with one year of customer service experience preferred.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to exercise independent judgement with respect to matters of significance.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be able to multi-task and be comfortable working with a&nbsp; variety of personalities including clients and co-workers.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to learn, understand and utilize the company and department systems.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Work Location</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In office. This is not a remote position.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What's in it for you?</strong></span></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">An amazing benefits package so you can rest assured your needs are taken care of.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid time off so you can have time to relax and experience a healthy work-life balance.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monday to Friday schedule (8am - 5pm)</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 12pt;"><em><span data-contrast="auto">Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.</span></em></span></p></div>