Sr. Manager, Global Deal Desk at LogicMonitor

Austin, TXFull-timeSales OperationsPosted 8 days ago

About the Role

About Us:   We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our <a href="https://www.logicmonitor.com/careers">Careers Page</a>. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!  <div data-hasbody="true" data-macro-name="panel"> <div data-hasbody="true" data-macro-name="panel"> We’re seeking a Senior Manager, Deal Desk to lead complex enterprise deal strategy while driving scalable processes, governance, and systems that accelerate revenue growth. Reporting to the Sr. Director of Revenue Operations, this role serves as a trusted advisor to Sales leadership, influencing commercial strategy, optimizing deal outcomes, and shaping enterprise-wide revenue operations. Hybrid: This role is based in our Austin office with a hybrid in-office schedule.</div> Here's a closer look at this key role: Strategic Deal Leadership <ul> <li style="font-size: 10pt;">Lead strategy and execution of complex, high-value deals aligned to business and revenue goals.</li> <li style="font-size: 10pt;">Advise senior Sales leadership on deal structure, pricing, risk mitigation, and enterprise negotiations.</li> <li style="font-size: 10pt;">Serve as an escalation point for high-risk, business-critical transactions while balancing revenue growth, profitability, and customer outcomes.</li> <li style="font-size: 10pt;">Partner with Legal and Finance to remove blockers, manage risk, and ensure revenue recognition compliance.</li> </ul> Deal Structuring & Execution <ul> <li style="font-size: 10pt;">Partner with Sales to structure deals that align with pricing guidelines, discounting policies, and commercial standards</li> <li style="font-size: 10pt;">Assemble, review, and quality-check order forms and commercial documentation for accuracy and completeness</li> <li style="font-size: 10pt;">Coordinate cross-functional approvals across Finance, Legal, and GTM leadership, ensuring efficient deal progression through the approval lifecycle.</li> <li style="font-size: 10pt;">Conduct final review of all deals prior to execution, serving as the last line of quality control before signature</li> <li style="font-size: 10pt;">Support the pricing and commercial sections of RFP/RFI responses in partnership with Sales </li> </ul> Process, Systems & Strategic Initiatives <ul> <li style="font-size: 10pt;">Drive strategic automation and process improvements that reduce friction, accelerate cycle times, and scale across the organization.</li> <li style="font-size: 10pt;">Work with CPQ transformation leads to defining CPQ system architecture,  pricing rules, and approval workflows, leading initiatives that expand capability and adoption.</li> <li style="font-size: 10pt;">Develop playbooks, templates, and SOPs that empower the sales team while maintaining oversight on strategic deals.</li> </ul> Cross-Functional Collaboration & Enablement <ul> <li style="font-size: 10pt;">Collaborate with Sales Operations, RevOps, and Finance to align strategy, standardize operations, and share insights across teams.</li> <li style="font-size: 10pt;">Partner with GTM leadership to improve forecasting accuracy and operational visibility across the revenue lifecycle.</li> <li style="font-size: 10pt;">Lead enablement initiatives for Sales on pricing, product packaging, and commercial best practices.</li> <li style="font-size: 10pt;">Drive actionable recommendations to optimize revenue strategy and deal outcomes, influencing enterprise decision-making.</li> </ul> Governance, Policy & Analytics <ul> <li style="font-size: 10pt;">Own pricing models, discounting guidelines, and approval matrices, proactively identifying policy gaps and driving updates as the business scales.</li> <li style="font-size: 10pt;">Track and analyze deal desk metrics cycle time, discount rates, win/loss trends, and approvals, to provide insights that inform executive decisions.</li> <li style="font-size: 10pt;">Partner with leadership to translate deal insights into strategic recommendations that enhance revenue performance and commercial effectiveness.</li> </ul> AI-Enabled Deal Strategy <ul> <li style="font-size: 10pt;">Design and scale AI-enabled workflows that improve seller productivity, deal quality, approval consistency, and deal cycle times.</li> <li style="font-size: 10pt;">Partner with Systems, Operations, and Analytics teams to embed AI-driven guidance into pricing, approvals, risk identification, and deal intelligence workflows while maintaining strong governance and auditability.</li> <li style="font-size: 10pt;">Develop a scalable service model that leverages automation for standardized transactions while preserving strategic oversight for complex enterprise deals.</li> </ul> <h2>Team Leadership & Operational Excellence</h2> <ul> <li style="font-size: 10pt;">Mentor and support Deal Desk analysts and cross-functional partners, fostering operational excellence and continuous improvement.</li> <li style="font-size: 10pt;">Help define team priorities, operating rhythms, and performance standards as the organization scales.</li> <li style="font-size: 10pt;">Contribute to hiring, onboarding, and development of future Deal Desk / manager talent</li> </ul> <div>What You'll Need: <ul> <li>8+ years of experience in Deal Desk, Sales Operations, or closely related commercial roles at high-growth SaaS or technology companies.</li> <li>Proven ability to structure, advise on, and influence complex enterprise deals with multiple stakeholders, custom terms, and non-standard pricing.</li> <li>Hands-on experience with CPQ and CRM systems (Salesforce required) and a track record of leading automation and process initiatives.</li> <li>Deep understanding of SaaS revenue recognition principles (ASC 606) and financial/commercial implications of deal strategy.</li> <li>Exceptional analytical skills, including modeling, risk assessment, and presenting strategic insights to executives.</li> <li>High executive presence with the ability to influence, challenge, and drive alignment across senior stakeholders.</li> <li>Strategic mindset with a bias for scalable processes, automation, and driving enterprise-wide initiatives.</li> </ul> Residents of California, click <a href="https://www.logicmonitor.com/ca-applicant-privacy" target="_blank">Here</a> to view our California Applicant Privacy Notice. <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">Anticipated Application Close Date: 08<span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">/03/26 <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">LogicMonitor is an Equal Opportunity Employer <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. <span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Anticipated Application Close Date: xx/xx/xx"}" data-sheets-userformat="{"2":14915,"3":{"1":0},"4":{"1":2,"2":16316664},"9":0,"12":0,"14":{"1":2,"2":1907741},"15":"Slack-Lato, Slack-Fractions, appleLogo, sans-serif","16":11}">Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. <h6>#LI-TD1#LI-Hybrid #BI-Hybrid </h6> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description">LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.  Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our<a href="https://www.logicmonitor.com/careers/"> careers page</a>.</div><div class="title">The Base Salary range for this role is:</div><div class="pay-range">$136,500—$171,780 USD</div></div></div><div class="content-conclusion">                                                Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this <a href="https://docs.google.com/forms/d/e/1FAIpQLScvuS3dAsg2JaXD-BU6OqwFGQAWKy2So9oi27FriN9NzuAUxA/viewform?usp=sharing">Accommodation Request Form</a>. <a href="https://www.logicmonitor.com/wp-content/uploads/2026/02/EEOC_KnowYourRights.pdf" target="_blank">Know your rights: workplace discrimination is illegal. </a>Please <a href="https://www.logicmonitor.com/wp-content/uploads/2026/02/Pay-Transparency-Notice.pdf">click here</a> to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.</div>

About the Role

About the Role

Related Roles

About the Role

Related Roles