Sales Associate at La Senza

<p class="p1"><strong>Why you’ll love working here</strong></p> <p class="p2">At La Senza, we celebrate confidence, community, and creativity. Our stores are&nbsp;collaborative spaces where we empower women, customers, and teammates to feel&nbsp;amazing in their own skin. You’ll join a high-energy team, learn fast, connect with customers, and have fun doing it.</p> <p class="p1"><strong>The impact you’ll make</strong></p> <p class="p2">As a Sales Associate, you’re the face of La Senza. You bring energy, passion, and&nbsp;confidence to every customer interaction, creating exceptional experiences that build&nbsp;loyalty and drive results. You embody our brand values through expert product knowledge, teamwork, and a dedication to delivering an inspiring shopping environment.</p> <p class="p1"><strong>What you’ll do</strong></p> <ul> <li class="p2">Deliver exceptional, positive customer experiences that are effortless, inspiring, and memorable.</li> <li class="p2">Engage with customers to understand their needs and provide personalized recommendations.</li> <li class="p2">Demonstrate deep product knowledge and the La Senza selling model to achieve personal and store sales goals, including Sales Per Associate Hour (SPAH) and conversion metrics.</li> <li class="p2">Drive personal sales performance and contribute to store success through confident customer engagement.</li> <li class="p2">Demonstrate teamwork across all zones to ensure a seamless and consistent customer journey.</li> <li class="p2">Contribute to a fun, inclusive, and team-driven atmosphere that celebrates success and collaboration.</li> <li class="p2">Support daily store operations, including opening/closing tasks, cash handling, and register transactions (as assigned).</li> <li class="p2">Maintain visual presentation standards by keeping displays full, organized, and&nbsp;<span class="s1">aligned with the brand guide.</span></li> <li class="p2">Replenish merchandise efficiently to ensure all sizes, colors, and styles are represented on the sales floor.</li> <li class="p2">Assist with merchandise preparation, including accurate ticketing, markdowns, markups, and promotional pricing.</li> <li class="p2">Uphold brand standards through proper handling of product transfers, damages, and compliance items.</li> <li class="p2">Maintain awareness of product availability and customer requests, sharing feedback with store leadership to improve assortment and service.</li> <li class="p2">Support loss-prevention initiatives by promoting a culture of honesty and connecting strong customer service with shrink reduction.</li> <li class="p2">Support Health &amp; Safety policies to ensure a safe work environment.</li> <li class="p2">Take pride in the store’s appearance by maintaining cleanliness, organization, and attention to detail.</li> <li class="p2">Lead with professionalism, positivity, and pride in representing the La Senza brand.</li> </ul> <p class="p1"><strong>What you bring</strong></p> <ul> <li>Passion for fashion, retail, and creating memorable customer experiences.</li> <li>A genuine, confident, and energetic personality that inspires others.</li> <li>Strong communication and interpersonal skills with a focus on teamwork.</li> <li>Ability to thrive in a fast-paced environment and adapt to change.</li> <li>Self-motivation with a desire to learn, grow, and achieve results.</li> <li>Flexibility and availability to work a retail schedule (days, evenings, weekends, holidays, and non-business hours as required).</li> <li>Previous retail or customer service experience an asset, but not required — we’ll train you!</li> </ul> <p class="p1"><strong>How we’ll support you</strong></p> <ul> <li class="p2">Competitive hourly pay and a 50% employee discount — share the confidence with your wardrobe.</li> <li class="p2">On-the-job training, coaching, and learning opportunities to help you grow.</li> <li class="p2">Recognition programs and a values-driven culture where your voice matters.</li> <li class="p2">A supportive, inclusive, and positive team environment built on respect and trust.</li> </ul> <p class="p1"><strong>Our leadership DNA (how we show up)</strong></p> <ul> <li class="p2">Inspire &amp; include: Build customer confidence and uplift your teammates.</li> <li class="p2">Own the outcome: Take accountability for results and bring energy to every shift.</li> <li class="p2">Stay curious: Learn, adapt, and embrace opportunities to grow.</li> <li class="p2">Lead safely: Follow company policies and maintain a safe, respectful environment for all.</li> </ul> <p class="p2">La Senza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.</p>