Senior Specialist, Chapter Resources at Make-A-Wish America

<div class="content-intro"><p><strong>Who We Are:&nbsp;</strong></p> <p>Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.</p> <p>Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.&nbsp;&nbsp;</p> <p><strong>Location:</strong></p> <p><em>Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.</em></p> <p><em>Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.&nbsp;</em></p></div><p><strong>Position Summary: </strong></p> <p>Manages and evaluates effectiveness of national in-kind resource accounts in support of Make-A-Wish chapters to enhance operational efficiency and wish growth. Collaborates with cross-functional teams, including external vendors, donors, and chapter staff in developing and coordinating in-kind partnerships and programs.</p> <p><strong>Knowledge and Abilities:</strong></p> <ul> <li>Exhibits exceptional customer service skills.</li> <li>Demonstrates strong interpersonal skills for building and developing effective business relationships with staff, vendors, and donors.</li> <li>Excellent written and verbal communication, public speaking, and presentation skills with strong attention to detail.</li> <li>Strong organizational and analytical skills with ability to handle multiple projects and deadline pressures.</li> <li>Discretion with confidential and sensitive information.</li> </ul> <p><strong>Duties &amp; Responsibilities:</strong></p> <ul> <li>Manages and coordinates in-kind programs in support of wish granting.</li> <li>Supports chapters by developing and delivering training and onboarding materials on national in-kind program processes.</li> <li>Monitors effectiveness of in-kind portfolio through analyzing chapter utilization and in-kind program impact on direct wish expenses.</li> <li>Informs decisions on targeted deployment of in-kind resources, where applicable, to ensure the greatest enterprise-wide impact.</li> <li>Develops and maintains an understanding of chapters’ in-kind needs, including creating effective communication channels.</li> <li>Collaborates with Corporate Alliances team in securing and developing high-impact in-kind resources for chapters, ensuring alignment with chapter needs, developing processes, and training and communicating with chapter staff and corporate sponsors.</li> <li>Analyzes, tracks and reports on both cash and in-kind programs.</li> <li>Synthesizes and shares chapter and donor feedback to improve program impact.</li> <li>Directly completes booking requests for in-kind resources when centralized booking is needed, including but not limited to special allotments from corporate donors.</li> <li>Prepares and updates program documentation, including request forms, process documents, and fact sheets.</li> <li>Supports day-to-day management of in-kind programs.</li> <li>Performs other job duties, as assigned.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree preferred</li> <li>2+ years of experience in customer service, account management, or related field.</li> <li>Solid proficiency with Microsoft Office and other applications, particularly Excel, PowerPoint and Smartsheet.</li> <li>Database application and reporting experience preferred.</li> <li>Familiarity with federated not-for-profit organizations is helpful.</li> </ul> <p><strong>Working Conditions:</strong></p> <ul> <li>Ability to work and thrive in a remote-first environment.</li> <li>May require work outside a traditional Monday – Friday work week, and outside normal business hours.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">This Role's Hiring Range</div><div class="pay-range"><span>$56,287</span><span class="divider">&mdash;</span><span>$63,355 USD</span></div></div></div><div class="content-conclusion"><p><strong>What We Offer:</strong></p> <p><strong><span data-contrast="auto">Benefits</span></strong></p> <ul> <li data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Comprehensive benefit package, <strong>effective day 1</strong>: Medical, Vision*, Dental*, Wellness</span></li> <li data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Competitive compensation with annual incentive potential &nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Health Savings Account and Flexible Spending Account Options &nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> <li data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Health Reimbursement Account fully funded by Make-A-Wish</span> America</li> <li data-aria-posinset="5" data-aria-level="2"><span data-contrast="auto">Short Term Disability*, Long Term Disability* and Life Insurance</span>&nbsp;</li> <li data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo</span>&nbsp;</li> <li data-aria-posinset="7" data-aria-level="2"><span data-contrast="auto">401(k) Retirement Savings Plan&nbsp;</span><span data-contrast="auto">with 5% match after one year of service</span></li> <li data-aria-posinset="7" data-aria-level="2">Eligibility for student loan forgiveness through the&nbsp;<a href="https://studentaid.gov/pslf/">Public Service Loan Forgiveness Program</a> &nbsp;<span data-contrast="auto">&nbsp;</span></li> <li>The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires&nbsp;</li> </ul> <p><strong><span data-contrast="auto">Time Off</span></strong></p> <ul> <li data-aria-posinset="1" data-aria-level="2"><span data-teams="true">Competitive PTO starting at 15 days, with enhanced time off for senior roles</span></li> <li data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">10 Sick Days</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">11 Paid Holidays</span>&nbsp;</li> <li data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">2 Volunteer Days after one year of service</span>&nbsp;</li> <li data-aria-posinset="5" data-aria-level="2"><span data-contrast="auto">2 Personal Days accrued annually&nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> <li data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">Parental Leave &nbsp; </span><span data-contrast="auto">&nbsp;</span>&nbsp;&nbsp;</li> </ul> <p><strong><span data-contrast="auto">Also...</span></strong>&nbsp;</p> <ul> <li data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Employee Awards and Recognition Programs &nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> <li data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Individual and Leadership Development  &nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets&nbsp;</span><span data-contrast="auto">&nbsp;</span>&nbsp;</li> </ul> <p><span data-contrast="auto">*Monthly premiums paid for the employee for vision, dental, and short/long term disability.</span></p></div>