Sr. Support Analyst at Kodiak Solutions

<p></p> <p style="margin: 0in; font-family: HalyardTextBook; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: black;">&nbsp;</p> <p style="margin: 0in; font-family: HalyardTextBook; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.<span style="font-weight: bold;">&nbsp;</span></span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: black;">&nbsp;</p> <p style="margin: 0in; font-family: HalyardTextBook; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">The<strong> Senior&nbsp;Support Analyst</strong> has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided &amp; overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more..</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: black;">&nbsp;</p> <p style="margin: 0in; font-family: HalyardTextBook; font-size: 11.0pt; color: black;"><span style="font-family: helvetica, arial, sans-serif;">Essential Duties and Responsibilities may include the following.&nbsp; Other duties may also be assigned.</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: black;">&nbsp;</p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Learn technical skills required to resolve customer support cases/requests. </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Learn team structure and deliver assigned items in established timelines. </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities. </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow). </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Learn compliance standards across various product areas. </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: black; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Leveraging documentation related to products and services tasked with supporting/implementing. </span></li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: black;">&nbsp;</p> <p style="margin: 0in; font-family: HalyardTextBook; font-size: 11.0pt; color: black;"><span style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Qualifications:</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">5+ years of relevant experience in product support and/or product implementation&nbsp;</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Min 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) </span></strong></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Ability to develop product knowledge in a domain area, and across product lines </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Ability to work in a shifting environment while maintaining various levels of standardization and consistency </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Experience with ticketing system(s) <strong>preferably ServiceNow </strong></span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Experience with Microsoft Azure and/or Snowflake, a plus </span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 11pt;">Technology certifications, a plus</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif;"> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-family: helvetica, arial, sans-serif;"><span style="font-weight: bold; font-style: italic;">Candidates must be legally authorized to work in the United States.&nbsp; This position is not eligible for employment visa sponsorship now or in the future.</span></span></p> </li> </ul>