Clinical Liaison - Baltimore/Capital Territory at CareDx

Maryland Full-timeSALES & MARKETINGPosted 3 days ago

About the Role

<div class="content-intro"> </div>CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.   You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Responsibilities:  <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Coordinate timely processing for samples and customer inquiries</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Field travel within assigned geography to key accounts for business reviews and product updates</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Other duties as assigned</li> </ul> Qualifications:  <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">RN degree is required</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">5 plus years Transplant experience preferred</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Certified Clinical Transplant Coordinator (CCTC) preferred</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">25 - 30% Field Travel within assigned geography</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ability to thrive both independently and in a team environment</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Proficiency in reporting and data analytic tools like Excel, Salesforce.com</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Strong verbal and written communication skills</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Proven experience in managing customer expectations and product development updates</li> </ul> Additional Details:  Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.  Our competitive Total Rewards package for US Employees includes:  <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Competitive base salary and incentive compensation</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Health and welfare benefits, including a gym reimbursement program</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">401(k) savings plan match</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Employee Stock Purchase Plan</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Pre-tax commuter benefits</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">And more!</li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;">Please refer to our page to view detailed benefits at <a href="https://caredx.com/company/careers/">https://caredx.com/company/careers/</a></li> </ul> In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our <a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcaredx.com%2Fus-personnel-privacy-notice%2F&data=05%7C02%7C%7C82daf31a87e44746b2ea08dceef5e348%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C638647987067912610%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=2m6s48ae9FuUbrhudLltyYwmxkwF09q91VSr94Shslg%3D&reserved=0">U.S. Personnel Privacy Notice</a><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcaredx.com%2Fus-personnel-privacy-notice%2F&data=05%7C02%7C%7C82daf31a87e44746b2ea08dceef5e348%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C638647987067924758%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=fvNqQdyyA0YaWb3Y4bxHjbbzsxfJ4EmKAEMFQr39KnU%3D&reserved=0"> </a>and consent to receive email communication from CareDx. ***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our <a href="https://caredx.com/privacy-center/#ca-privacy">Privacy Policy</a>. #LI-Remote<div class="content-pay-transparency"><div class="pay-input"><div class="description">This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.</div><div class="title">Remote: US only roles</div><div class="pay-range">$84,000—$105,000 USD</div></div></div>

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