Sr. Manager, Membership Operations at Newlab

<p>Newlab is recruiting a Membership Operations Manager to help operationalize and manage Newlab’s physical presence in New Orleans, beginning with a beta facility (a short-term 12–24 month space) and transitioning to the full-scale, permanent Newlab New Orleans facility.</p> <p>This role blends facilities management, technical infrastructure operations, and community experience. The Membership Operations Manager will ensure that the Newlab New Orleans space, its&nbsp; equipment, vendors, and community, runs seamlessly, while maintaining Newlab’s high standards for functionality, safety, and member experience.</p> <p>This role will be based out of Newlab New Orleans and reports to the Chief Product Officer.</p> <p><strong>RESPONSIBILITIES&nbsp;</strong></p> <p><strong>Facility &amp; Technical Infrastructure Management</strong></p> <ul> <li>Oversee day-to-day operations of Newlab’s beta space and future permanent facility, ensuring safe, efficient, and reliable functionality of all systems</li> <li>Lead and manage the teams responsible for maintenance and operation of specialized technical areas, including wet labs, light manufacturing, prototyping, and fabrication spaces</li> <li>Develop and implement location-specific standard operating procedures (SOPs) for equipment usage, safety compliance, and maintenance</li> <li>Manage team and systems for asset and consumable inventories and track utilization across labs, shops, and pilot areas</li> <li>Support construction and commissioning of the permanent facility, working closely with internal teams, architects, and contractors</li> </ul> <p><strong>Startup &amp; Community Operations Management</strong></p> <ul> <li>Act as the primary operational on-the-ground point of contact for Newlab New Orleans member issues, including those that are using lab and build-out infrastructure at the Newlab facilities</li> <li>Lead and manage the community manager &amp; associates for excellent delivery of Newlab Membership playbook including community programming, account management, and reporting</li> <li>Execute systems for member onboarding, orientation, access to facilities, equipment, and resources</li> <li>Proactively identify and address member needs related to space, infrastructure, and local member experience</li> <li>Identify opportunities for startups proactively to collaborate more broadly with the Global Newlab team, other Newlab locations and other partners and resources across the Newlab network</li> <li>Support and coordinate local implementation of changes to Newlab Membership Playbook and proactively identify &amp; align continuous improvement to Membership Playbook</li> <li>Collaborate with global marketing, events, strategy and operations teams to implement strategic events and initiatives in New Orleans</li> </ul> <p><strong>Vendor &amp; Service Provider Coordination</strong></p> <ul> <li>Select, onboard, and manage vendors and contractors for cleaning, security, lab servicing, AV/IT support, facilities maintenance, and other building services</li> <li>Support the negotiation of contracts and ensure vendor performance aligns with Newlab standards and budget parameters</li> <li>Serve as the primary on-site contact for service providers, holding them accountable to Newlab standards&nbsp;</li> </ul> <p><strong>Health, Safety &amp; Compliance</strong></p> <ul> <li>Ensure adherence to local building codes, environmental, health, and safety regulations</li> <li>Maintain compliance documentation for lab operations, hazardous materials handling, and waste management</li> <li>Conduct periodic safety audits and emergency response drills</li> </ul> <p><strong>ATTRIBUTES AND SKILLS</strong></p> <ul> <li>Operationally minded: Thrives on solving problems and ensuring systems run smoothly</li> <li>Technically fluent: Understands tools, processes, and infrastructure common in labs or pilot-scale industrial facilities</li> <li>Service-oriented: Dedicated to supporting startup success and maintaining a world-class member experience</li> <li>Collaborative: Works cross-functionally with internal and external stakeholders</li> <li>Adaptive: Comfortable operating in a fast-evolving environment as the hub scales from beta to permanent space</li> </ul> <p><strong>EXPERIENCE</strong></p> <ul> <li>5–8+ years of experience in facilities management, operations, or technical infrastructure management, preferably in a lab, manufacturing, and/or R&amp;D environment</li> <li>Hands-on understanding of building systems (HVAC, electrical, mechanical) and lab or workshop operations</li> <li>Strong vendor and contractor management experience</li> <li>Exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment</li> <li>Comfort working with startups, entrepreneurs, and technical teams</li> <li>Excellent interpersonal and communication skills; able to balance operational rigor with a community-minded approach</li> <li>Experienced people manager and team builder&nbsp;</li> <li>Experience supporting space openings, build-outs, or construction projects is a strong plus</li> <li>OSHA and/or lab safety certification preferred</li> </ul> <p><strong>Compensation &amp; benefits</strong></p> <ul> <li>$100,000- $140,000 USD base salary</li> <li>Performance bonus eligibility</li> <li>Comprehensive benefits package with no waiting period</li> </ul>