Payments Support, Associate at Shift4

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Overview</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Shift4 (NYSE: FOUR)</strong>&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;<a href="http://www.shift4.com/" target="_blank">www.shift4.com</a>.</span></p> </div> </div> </div></div><p></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.</strong></span></p> <p></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Summary</strong><strong><br></strong> The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Provide customer support via phone, email, chat, and ticketing systems.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Assist customers with website navigation, statements, contracts, payments, and POS issues.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Troubleshoot credit card, gift card, and POS processing issues.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Collaborate with resellers, partners, and internal teams to resolve integration problems.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Track and document support interactions, maintaining clear and accurate records.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Stay up-to-date on software updates, product changes, and company policies.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Manage multiple support tasks efficiently across channels.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Participate in team meetings and contribute suggestions for process improvements.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Support departmental goals and 24/7 operations with flexible work hours.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Perform additional duties as assigned to support overall team success.</span><br><br></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Qualifications</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong customer service, communication, and problem-solving skills.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ability to explain technical concepts clearly and simply.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Positive, collaborative, and team-oriented attitude.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Quick learner with adaptability in a fast-paced environment.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">PC hardware/software troubleshooting experience.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Proficiency in Microsoft Office Suite or Google Workspace.</span><br><br></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Optional Qualifications</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Experience with credit card terminals or POS systems.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Familiarity with payment processors and settlement procedures.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Knowledge of Micros/Oracle POS systems.</span><br><br></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Fluency in written and spoken Spanish.</span><br><br></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt; color: rgb(255, 255, 255);">#LI-SM2</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><em>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</em></span></p> <hr> <p>&nbsp;</p></div>