Wellness & Recovery Specialist at EōS Fitness

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic &amp; Have Fun, Learn &amp; Grow, Be A Team Player, and Fight Hard To Win.</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Core Purpose: To create loyal, lifelong fans and exercise practitioners.</strong></span></p></div><p>&nbsp;</p> <p>EōS Fitness is seeking a highly motivated and customer centric leader to take on the new role of Wellness &amp; Recovery Specialist. This role supports all brand amenities, including Refresh &amp; Recovery, The Tank, EGYM, and Locker Rooms. The Wellness &amp; Recovery Specialist focuses on providing exceptional service by supporting amenities and enforcing safety protocols to ensure superior experience of a member. Key responsibilities include cleanliness, and organization of all amenities, identifying equipment issues, and coordinating with managers to ensure smooth operations.</p> <p><br><strong>Department:</strong> Operations</p> <p><strong>Core Purpose</strong>: To create loyal, lifelong fans and exercise practitioners.</p> <p><br><strong>Responsibilities and Duties:</strong></p> <ul> <li>Assist and educate members on Refresh &amp; Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.</li> <li>Follow and lead safety protocols to prioritize the health and safety of both team members and members.</li> <li>Enforce membership compliance by ensuring members have the correct membership level to access amenities.</li> <li>Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.</li> <li>Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.</li> <li>Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.</li> <li>Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.</li> <li>Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.</li> <li>Maintain overall organization by ensuring equipment is returned to appropriate areas after use.</li> <li>Support front desk staff as needed to ensure smooth operations and member satisfaction.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Ability to multitask while effectively engaging with members in a fast-paced environment.</li> <li>Strong communication skills, able to clearly convey issues and operational needs to management.</li> <li>Excellent interpersonal skills with a customer-focused attitude.</li> <li>The ability and willingness to work weekends, evenings and holidays as needed.</li> <li>Willing to learn about the different Refresh &amp; Recovery services we offer.</li> <li>Passionate about health and wellness.</li> <li>Customer service experience preferred.</li> <li>CPR/AED certification required within 30 days of hire.</li> <li>Must successfully pass Background Check.</li> <li>And, of course, someone who embraces our Core Values!</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Hourly Pay Range</div><div class="pay-range"><span>$10</span><span class="divider">&mdash;</span><span>$11 USD</span></div></div></div><div class="content-conclusion"><p><strong>Benefits and Perks:</strong></p> <ul> <li>A highly energetic and collaborative team.</li> <li>A management team that cares about your professional development.</li> <li>Free membership for you and plus one family member.</li> <li>Discounted Personal Training, and merchandise – including supplements.</li> <li>Employee referral program.</li> <li>Daily Pay offered - access your funds before payday.</li> <li>Competitive pay plus vacation, holiday, and sick pay.*</li> <li>Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*</li> <li>401(k) + Company matching!*</li> <li>Personal education growth options with Sophia Learning.</li> </ul> <p><span style="font-size: 10pt;">* Based on eligibility of tenure and full-time vs. part-time employment.</span></p> <p style="line-height: 1;">_{EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at <a href="mailto:[email protected]">[email protected]</a> or by calling 949.309.4182.&nbsp; To check on the status of your application, please visit the Greenhouse Candidate Portal at <a href="https://my.greenhouse.io/users/sign_in" target="_blank">my.greenhouse.com</a> for updates.&nbsp;&nbsp;}</p></div>