Aesthetician - Pinellas at Suncoast Skin Solutions

<div id="isPasted"> <div> <p><strong><u>Role and Responsibilities</u></strong></p> <p><strong>Clinical and Administrative</strong></p> <ul> <li>Perform professional consultations to assess patient skincare goals and develop individualized treatment plans aligned with provider care plans</li> <li>Perform aesthetic procedures, including but not limited to: SkinPen Microneedling, Hydrafacial, chemical peels, facials, dermaplaning, and extractions</li> <li>Demonstrate a thorough and evolving understanding of all products and services offered at Suncoast Skin Solutions</li> <li>Provide patient education on skincare, including product recommendations and adjustments to support treatment outcomes and reinforce provider-directed regimens</li> <li>Collaborate with providers to support continuity of care, including proactively identifying patients appropriate for aesthetic services (e.g., acne, pigmentation, aging concerns)</li> <li>Review daily schedules in advance to identify opportunities for aesthetic collaboration and service utilization</li> <li>Accurately document all patient interactions, treatments, and recommendations in the electronic medical record (EMR)</li> <li>Provide clear post-treatment instructions and home care guidance to support results and patient satisfaction</li> <li>Maintain treatment rooms and workspaces in compliance with OSHA and infection control standards</li> <li>Ensure all equipment is maintained and functioning according to manufacturer guidelines; escalate issues as needed</li> <li>Manage inventory of cosmetic and treatment products, including monitoring usage patterns and expiration dates</li> </ul> <p><strong>Patient Engagement &amp; Retention</strong></p> <ul> <li>Establish and maintain a consistent patient follow-up system to support retention, outcomes, and rebooking</li> <li>Conduct daily patient outreach (targeting approximately 5–10 patients per day) using approved communication tools, including:</li> <li>Post-treatment check-ins</li> <li>Re-engagement (“we miss you”) outreach</li> <li>Education and service reminders</li> <li>Develop and utilize standardized patient communication messaging to ensure consistency in tone, education, and brand alignment</li> <li>Track patient engagement and follow-up activity using designated systems (e.g., CRM or tracking tools)</li> <li>Identify and communicate trends in patient feedback, common objections, and gaps in service offerings</li> <li>Reinforce rebooking at the time of service and support long-term treatment planning for patients</li> </ul> <p><strong>Business Development &amp; Growth</strong></p> <ul> <li>Build and maintain a patient base through provider referrals, patient relationships, and consistent follow-up practices</li> <li>Identify and pursue local partnership opportunities (minimum expectation to evaluate and propose multiple local collaborations aligned with the patient demographic)</li> <li>Collaborate with local businesses and community partners to increase brand visibility and patient acquisition</li> <li>Actively cross-promote services in-clinic by identifying appropriate patients and coordinating with providers and team members</li> <li>Contribute to grassroots marketing efforts by providing insight into local trends, patient preferences, and growth opportunities</li> <li>Participate in and support cosmetic events, promotions, and marketing initiatives; take ownership of at least one initiative to drive engagement and growth</li> <li>Support the implementation and utilization of service menus, comfort menus, and in-office educational materials</li> <li>Participate in the development, alignment, and consistent execution of aesthetic treatment protocols across providers and locations</li> <li>Apply standardized service language, consultation approaches, and post-care guidance to ensure a consistent patient experience</li> <li>Provide ongoing feedback on service demand, including frequently requested treatments not currently offered</li> <li>Support evaluation and adoption of new services, including treatments appropriate for diverse skin types and conditions (e.g., darker skin types, rosacea, eye-area treatments)</li> <li>Complete required training and education to support new or expanded service offerings</li> <li>Promote and educate patients on retail products, addressing objections and recommending appropriate alternatives</li> <li>Track and communicate retail trends, including pricing objections, patient preferences, and product performance</li> </ul> <p><strong>Operational Support</strong></p> <ul> <li>Cross-train in front and back office workflows to support clinic efficiency and patient experience</li> <li>Support implementation of workflows related to patient communication, service delivery, and follow-up processes</li> <li>Assist in maintaining consistency in operations across locations, including adherence to established systems and processes</li> </ul> <p><strong>Professional Expectations</strong></p> <ul> <li>Demonstrates initiative, accountability, and ownership of both patient care and business outcomes</li> <li>Maintains focus and accuracy while performing detail-oriented and repetitive tasks</li> <li>Effectively manages time and prioritizes responsibilities in a fast-paced environment</li> <li>Adapts to change, including new services, protocols, and operational workflows</li> <li>Attends and actively participates in all required meetings, trainings, and continuing education</li> </ul> <p><strong>Communication</strong></p> <ul> <li>Communicates clearly, professionally, and respectfully with patients and team members</li> <li>Adapts communication style to meet patient needs and comprehension levels</li> <li>Uses appropriate medical terminology and reinforces provider recommendations</li> <li>Demonstrates empathy, professionalism, and a patient-first approach</li> <li>Maintains consistent attendance, punctuality, and adherence to timekeeping procedures</li> </ul> <p><strong>Legal &amp; Compliance</strong></p> <ul> <li>Maintains patient confidentiality and ensures accurate, timely documentation</li> <li>Follows all guidelines for release of patient information</li> <li>Practices within scope of licensure, training, and competency</li> <li>Complies with all company policies and regulatory requirements, including OSHA and HIPAA</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Strong attention to detail and organizational skills</li> <li>Proactive, solution-oriented mindset</li> <li>Ability to work independently and collaboratively</li> <li>Strong communication and interpersonal skills</li> <li>Accountability and follow-through on commitments</li> <li>Adaptability and ability to perform under pressure</li> <li>Positive attitude and openness to feedback</li> </ul> <p><strong>Physical Demands</strong></p> <ul> <li>Prolonged standing, walking, and/or sitting</li> <li>Repetitive use of hands, wrists, and arms</li> <li>Frequent use of computers, phones, and medical equipment</li> <li>Ability to lift up to 25 lbs</li> <li>Occasional travel may be required</li> </ul> <p><strong>Qualifications and Education Requirements</strong></p> <ul> <li>High school diploma required; Associate’s degree or higher preferred</li> <li>Active Florida aesthetician license</li> <li>1–2 years of experience in a dermatology or plastic surgery setting preferred</li> <li>Experience with EMR systems and general computer proficiency</li> </ul> <p>&nbsp;</p> </div> </div>