Order Processing Associate at Xometry

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We are seeking an organized multi-tasker with exceptional attention to detail to join our growing Customer and Partner Care team as an Order Processing Coordinator (Specialist).&nbsp; Ideal candidates have meticulous attention to detail, problem solving skills, and are ready to dig in and take a key role in our order process, sales support, and data integrity. This individual plays a key role in ensuring the utmost excellent customer experience and driving customers to successful outcomes. <strong>The current openings are for this shifts: 1:30pm EST to 10:00pm EST (10:30am PST to 7:00pm PST).</strong></span></p> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">How You'll Contribute:</span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses and terms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Navigate multiple websites and systems in order to research information as it pertains to the customer</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Execute in a rapidly changing fast paced environment that requires strong teamwork.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Optimize customer experience by serving as one of the main points of contact for requests or questions to purchase orders.&nbsp;</span></li> </ul> <h4><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">What You Will Bring To Xometry:</span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Effective communication and interpersonal skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent organization, project management, and time management skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Tenacity in overcoming obstacles while maintaining productive and positive working relationships.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work under pressure to meet deadlines and manage time effectively</span></li> </ul> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Accuracy in entering information and data to multiple systems.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Previous experience in a relevant position, administrative or customer service setting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Equivalent of high school diploma or G.E.D. certification.<br><br></span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);">The estimated base salary range for new hires into this role is $42,000 - $50,000 annually<span style="color: #000000;"> </span>depending on factors such as job-related skills, relevant experience, and location.&nbsp; We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more</span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">#LI-Hybrid</span></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</span></p></div>