Financial Services Representative at Tactile Medical

<div class="content-intro"><p>At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.</p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating &amp; modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible &amp; proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Respond to inbound phone calls</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Assist patients with resolution of past due account balances</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Address patient inquiries regarding insurance claim status, account balance, and account resolution options</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Collect patient payment information securely, set up payment plans, and modify existing plans as necessary</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Discuss the Patient Assistance Consideration (PAC) process &amp; eligibility</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Update and maintain patient information related to patient billing and collections cycles</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Initiate &amp; respond to Outlook inquiries from both patients and internal teams</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Other duties as assigned</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Qualifications</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span style="color: black;">Education &amp; Experience</span></strong></span></p> <p style="margin: 0in; font-size: 8pt; font-family: Tahoma, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="color: black;">Required:</span></em></span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Associate’s degree or equivalent work experience</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">1 or more years of customer service and/or call center experience</span></li> </ul> <p><em style="font-size: 12pt;">Preferred:</em></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif; color: black;">Previous experience with medical billing, coding, insurance, authorization, and collections</span></li> </ul> <p style="margin: 0in 0in 0in 0.5in; font-size: 10pt; font-family: 'Comic Sans MS';"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">&nbsp;</span></p> <p style="margin: 0in; font-size: 8pt; font-family: Tahoma, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span style="color: black;">Knowledge &amp; Skills</span></strong></span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ability to manage difficult or emotional situations effectively</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Application of de-escalation techniques when necessary</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations Strong relationship building and communication skills</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Exceptional written documentation skills – clear, complete, and concise</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">High attention-to-detail and accuracy</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Thrive in a fast-paced, continuously changing environment</span></li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately</span></li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Proficiency using MS Word, Excel and Outlook</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.</p> <p>&nbsp;</p> <p>Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$20.77</span><span class="divider">&mdash;</span><span>$27.26 USD</span></div></div></div><div class="content-conclusion"><p>To learn more about our Privacy Statement follow this link - <a href="https://tactilemedical.com/privacy-statement/">https://tactilemedical.com/privacy-statement/</a></p> <p>To learn more about our California Privacy Notice follow this link - <a href="https://tactilemedical.com/california-privacy-notice/" target="_blank">https://tactilemedical.com/california-privacy-notice/</a></p></div>