Director, People Operations at Dropbox

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">As Director, People Operations, you will lead a global team delivering scalable, high-impact services across the employee journey. Reporting to the VP, People Operations, Rewards, and Technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(PORT),</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> you will own onboarding, contingent workforce, service delivery, global mobility and immigration, and HR compliance. As a member of the PORT Leadership Team, you will drive business outcomes through operational excellence and deliver a frictionless employee experience. This role requires a strategic, hands-on leader with strong execution and cross-functional influence.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">People Operations Leadership</span></p> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Lead and develop a high-performing global team</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Establish operating models, SLAs, and metrics to improve quality and efficiency</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Own contingent workforce strategy and management and make key decisions as it relates to the business</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(including</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> vendors, compliance, cost)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Oversee global onboarding</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zojyz80zz79z21mz80zz73zqswqpz82zh0okv7z84zz89zz89zbkz85zm"> operations</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> to deliver a consistent, high-quality new hire experience</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Guide People Operations workstreams for company-wide initiatives</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(e.g.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> M&amp;A)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Drive strategic priorities in partnership with Finance, Audit, Legal, Procurement, People Technology, Talent Acquisition, Workforce Planning, HR Business Partners, and HR PMO</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Influence decisions and ensure execution; act as a trusted advisor on People Operations</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z122zojyz80zz79z21mz80zz73zqswqpz82zh0okv7z84zz89zz89zbkz85zm">Lead complex change across People Operations by aligning stakeholders to strategy, and ensuring sustained adoption of new priorities, and ways of working</span></li> </ul> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Global Mobility</span></p> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Oversee global mobility and immigration programs</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Serve as escalation point for complex immigration and relocation matters</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Collaborate with Legal to monitor regulations and ensure compliance and program effectiveness</span></li> </ul> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Service Delivery &amp; Innovation</span></p> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Own service delivery strategy and continue to modernize our support model in partnership with technology teams</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Simplify and standardize employee-facing processes and knowledge management</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Expand support through automation, self-service, and AI</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Leverage data to identify friction, measure performance, and improve outcomes</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Advance adoption of AI and emerging technologies to enhance the employee experience</span></li> </ul> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Compliance &amp; Governance</span></p> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Own the global HR Compliance program</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(policies,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> controls, risk, governance)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Oversee HR risk initiatives</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(SOX,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> HRIS data integrity, background checks, work authorization)</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Partner with Legal, Privacy, Trust &amp; Security, and Internal Audit to strengthen controls</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Ensure compliance reporting</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z h-lparen">(e.g.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z"> EEO-1, OFCCP) and data accuracy via audits</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Track regulatory changes and adapt programs proactively</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">10+ years in People Operations or HR Operations</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Experience leading global teams in complex environments</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Track record leading large-scale, cross-functional initiatives</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Strong stakeholder management and influencing skills; clear communicator</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Data-driven with strong operational rigor</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Balances strategy and execution with strong ownership</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Experience leveraging AI and automation to improve operations</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Strong understanding of US employment law; working knowledge of international HR compliance</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Experience in a global technology or SaaS company</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Experience transforming People Operations at scale across company stages</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz76zz90z4z89z4im4lz76zz80zz86z884z81zz69zbp9z81zz83zqk7z82zz71zz72zcz76z">Demonstrated focus on innovation and continuous improvement</span></li> </ul> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2>