Manager, Customer Solution Engineering at Zuora

London, Greater London, England, United KingdomFull-timeCustomer SuccessPosted about 2 months ago

About the Role

Company Overview At Zuora, we do <a href="https://www.zuora.com/modern-business/" target="_blank">Modern Business</a>. We help businesses adapt to a world where AI is changing how value is created, delivered, experienced, and monetized. As companies move beyond one-time product sales, they are building dynamic business models that combine subscriptions, usage, services, and AI-powered experiences. Zuora provides the technology and expertise to help them make that shift creating stronger customer relationships, more flexible monetization, and sustainable growth. Our flexible, modular monetization suite spans pricing and packaging, billing, payments, revenue, and financial operations. It gives the world’s most innovative companies the foundation to launch new offerings, evolve their business models, automate complex processes, and turn connected customer and financial data into better decisions. We are bringing AI into the monetization lifecycle to help teams work smarter, move faster, and deliver better customer experiences. Zuora’s AI capabilities are designed to augment human expertise not replace it by surfacing insights, guiding decisions and simplifying everyday work while maintaining transparency, security, and control. Through our leading expertise and multi-product suite, we help companies across industries transform how they go to market, build recurring relationships and turn innovation into recurring growth better for customers, better for companies and ultimately better for the planet. ___________________________________ This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.  What You’ll Do & Achieve <ul> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Sales Partnership</li> <ul> <li style="font-family: helvetica, arial, sans-serif;">Partner directly with a Regional Vice President of Sales, and act as their technical counterpart </li> <li style="font-family: helvetica, arial, sans-serif;">Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals</li> <li style="font-family: helvetica, arial, sans-serif;">Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases</li> <li style="font-family: helvetica, arial, sans-serif;">Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base</li> </ul> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Strategic Customer Engagement </li> <ul> <li style="font-family: helvetica, arial, sans-serif;">Build trust-based relationships at the executive level with customers, engaging as a technical thought partner</li> <li style="font-family: helvetica, arial, sans-serif;">Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through</li> </ul> </ul> <ul> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Retention</li> <ul> <li style="font-family: helvetica, arial, sans-serif;">Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy</li> </ul> </ul> <ul> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Lead and grow a high-performing Customer Solution Engineering team</li> <ul> <li style="font-family: helvetica, arial, sans-serif;">Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team</li> <li style="font-family: helvetica, arial, sans-serif;">Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture</li> <li style="font-family: helvetica, arial, sans-serif;">Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development </li> </ul> </ul> <ul> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Cross functional collaboration </li> <ul> <li style="font-family: helvetica, arial, sans-serif;">Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships</li> </ul> </ul> Your Experience - Skills & Background <ul> <li style="font-family: helvetica, arial, sans-serif;">Proven experience managing a large, diversified customer portfolio</li> <li style="font-family: helvetica, arial, sans-serif;">Compelling leader who can effectively develop trust to supportively coach and drive team motivation</li> <li style="font-family: helvetica, arial, sans-serif;">Strong track record partnering with senior sales leadership and influencing outcomes at the executive level</li> <li style="font-family: helvetica, arial, sans-serif;">Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments</li> <li style="font-family: helvetica, arial, sans-serif;">Solid understanding of SaaS software and recurring revenue business models</li> <li style="font-weight: bold; font-family: helvetica, arial, sans-serif;">Experience in billing, revenue recognition and the order to cash (OTC) space </li> </ul> #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.  As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: <ul> <li style="font-family: helvetica, arial, sans-serif;">Competitive compensation, variable bonus and performance reward opportunities, and retirement programs</li> <li style="font-family: helvetica, arial, sans-serif;">Medical, dental and vision insurance</li> <li style="font-family: helvetica, arial, sans-serif;">Generous, flexible time off </li> <li style="font-family: helvetica, arial, sans-serif;">Paid holidays, “wellness” days and company wide end of year break</li> <li style="font-family: helvetica, arial, sans-serif;">Fully paid parental leave </li> <li style="font-family: helvetica, arial, sans-serif;">Learning & Development stipend</li> <li style="font-family: helvetica, arial, sans-serif;">Opportunities to volunteer and give back, including charitable donation match</li> <li style="font-family: helvetica, arial, sans-serif;">Free resources and support for your mental wellbeing  </li> </ul>   Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer hybrid working with 3 days office attendance if located within a commutable distance (90 mins) to one of our global offices.  Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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