Sr. Product Designer at Dialpad

London, UKFull-time220 - DesignPosted 11 days ago

About the Role

<div class="content-intro">About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re assembling a world-class team of curious problem-solvers who are passionate about keeping humans first in this new age of AI. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team that works hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work. We’re looking for a Senior Product Designer who’s excited to explore a variety of product challenges across Dialpad. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI. This role is an excellent fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools within a growing design practice. This position reports to our Sr. Director of Product Design, and is looking for someone to join the team in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week.  <h2>What you'll do</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead complex, high-impact product initiatives from discovery to release.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ship regularly—prioritizing real-world impact over pixel-perfect mockups.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work alongside engineers to refine implementation details and ensure high-quality execution.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ship front-end development into the codebase.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Balance user needs, technical constraints, and business goals to deliver measurable outcomes.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify new opportunities where AI and automation can create meaningful value for customers.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Mentor other designers and elevate the craft, speed, and quality of how the team ships.</li> </ul> <h2>Skills you'll bring</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have 5+ years of experience shipping high-quality, thoughtful product design work.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrate a strong track record of delivered experiences.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be highly comfortable navigating ambiguity and leading complex projects independently.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Think in systems—designing cohesive end-to-end experiences rather than isolated screens.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable working in front-end code and deeply collaborating with engineering.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working with AI tools and designing AI-enhanced experiences.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communicate clearly and persuasively across disciplines, including with leadership.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Care deeply about craft, detail, usability, and measurable product outcomes.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proactively identify problems, propose improvements, and drive work forward without waiting for direction.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have experience designing AI-native products, conversational interfaces, or automation workflows.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have directly contributed to production codebases.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have experience building SaaS or enterprise collaboration platforms.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be familiar with communication technologies (voice, messaging, contact centers, or real-time collaboration).</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Have helped evolve or scale a design system.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bring experience with experimentation frameworks and data-informed iteration.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute to the broader design community through writing, speaking, or mentoring.</li> </ul><div class="content-conclusion">Why Join Dialpad <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li> </ul> We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.   Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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