Customer Success Engineer at Pave

San Francisco, CA & New York, NYFull-timeCustomer SuccessPosted 2 months ago

About the Role

<div class="content-intro"><h3>Who We Are</h3> At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 9,000+ companies unparalleled confidence in every compensation decision. Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Affirm, Ericsson, Synopsys, Stripe, Doordash, Fanatics, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 80% of <a href="https://www.forbes.com/lists/ai50/">Forbes AI 50</a> use Pave to benchmark compensation. The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $175M in funding from leading investors like Andreessen Horowitz (a16z), Index Ventures, Y Combinator, Insight Partners, Atomico, Venture Partners, and Craft Ventures.</div><h3>The CSE Team @ Pave</h3> You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful. <h3>What You'll Do</h3> <ul> <li style="font-size: 12pt;">Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.</li> <li style="font-size: 12pt;">Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.</li> <li style="font-size: 12pt;">Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.</li> <li style="font-size: 12pt;">Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.</li> <li style="font-size: 12pt;">Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.</li> <li style="font-size: 12pt;">Execute on the technical needs of the customer with integrations, data migration and configurations. </li> </ul> <h3>What You'll Bring</h3> <ul> <li style="font-size: 12pt;">You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.</li> <li style="font-size: 12pt;">You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.</li> <li style="font-size: 12pt;">You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.</li> <li style="font-size: 12pt;">You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.</li> <li style="font-size: 12pt;">You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.</li> <li style="font-size: 12pt;">You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.</li> <li style="font-size: 12pt;">You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.</li> <li style="font-size: 12pt;">You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.</li> <li style="font-size: 12pt;">You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.</li> <li style="font-size: 12pt;">You love working with customers over video call/email and customers love working with you.</li> <li style="font-size: 12pt;">You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen. </li> </ul> <h3>Compensation, It's What We Do.</h3> At Pave, we believe compensation should be as thoughtful as the people we hire. Your total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life — not just your role. Your level and compensation are determined by your experience and how you show up throughout the interview process. We're always happy to walk you through how we think about leveling — just ask. Targeted cash compensation for this role: P2: $86,000 - $107,000 + Equity P3: $113,000 - $142,000 + Equity <h3>Benefits @ Pave</h3> At Pave, growth isn't a perk — it's the point. As you develop, your role expands, your responsibilities deepen, and your compensation reflects the impact you're making. <h3>What we offer</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Your Health, Fully Covered: Comprehensive medical, dental, and vision coverage for you and your family, with a range of options designed to meet you where you are.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Time That's Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month — because life doesn't pause, and neither should you.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens, so you can stay energized without thinking twice about it.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Getting Here, Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.</li> </ul><div class="content-conclusion"><h3>Life @ Pave </h3> Founded in 2019 with a clear purpose and a team that has never wavered from it, Pave has grown into a global force in compensation management — giving thousands of companies the tools to take control, build confidence, and earn credibility in every pay decision they make. And we're just getting started. Headquartered in San Francisco's Financial District, with regional hubs in New York City's Flatiron District, Salt Lake City, Kraków (Poland), and the United Kingdom — wherever you're based, you'll find the same thing: people who genuinely care about the work, each other, and the customers that rely on Pave. We run a hybrid culture that brings teams together in person 4 days a week — and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot. It's one of the things people notice when they join us — that we truly enjoy spending time together. Our culture is shaped by five values we live every day: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Be Intellectually Honest — Truth over comfort. We face reality clearly and speak directly, even when it's hard.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Play to Win — We're not here to participate. We're here to be the #1 compensation platform in the world, and we act like it.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Uphold the Pave Platinum Standard — We hold ourselves to the highest bar — for our customers, our data, and each other.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">One Team — We win and lose together. Titles don't drive decisions here — shared goals do.</li> <li class="whitespace-normal break-words pl-2" style="font-size: 12pt;">Hug of Jawn — Hard to define, impossible to miss. Ask your recruiter.</li> </ul> Our Vision: Unlock a labor market built on trust. Our Mission: Build confidence in every compensation decision. We build software that transforms how companies pay their people — and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation alongside people who are smart, humble, and genuinely motivated by the problem we're solving, we'd love to meet you.  Still deliberating? Just apply! We're always excited to meet people who are eager to contribute. Pave uses automated tools, including AI-based fraud detection, to verify applicant identity and protect the integrity of our hiring process. </div>

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