Digital Operations Specialist - Amazon (24 hours/week) at KEEN

<p><strong>General Summary:</strong><strong>&nbsp;</strong></p> <p>The Ecommerce Operations Specialist – Amazon is part of the EMEA eCommerce team and responsible for the operational execution and day-to-day management of KEEN’s Amazon business in EMEA. The role combines commercial analysis, operational ownership, and hands-on execution across order management, forecasting, vendor operations, and channel coordination.&nbsp;</p> <p>The role ensures that product availability, order execution, and commercial priorities are translated into concrete daily actions. The person in this role acts as a connecting point between sales planning, digital operations, supply chain, the warehouse, and the Amazon account team – with a dedicated focus on operational excellence within KEEN’s Amazon 1P Vendor business in Europe.&nbsp;</p> <p><strong>Key Responsibilities:</strong><strong>&nbsp;</strong></p> <p><strong>Order Management &amp; Execution</strong><strong>&nbsp;</strong></p> <ul> <li>Monitor and manage open Amazon purchase orders on a weekly basis, covering shipment timing, stock alignment, order confirmation, and required follow-up in SAP and Amazon Vendor Central</li> <li>Execute bulk creation, allocation, merging, release, and adjustments in SAP for Amazon in line with seasonal forecasts, buys, and account-level priorities – in close collaboration with the other Ecommerce Specialist in the Amazon team</li> <li>Handle ad-hoc exceptions as they arise: shortpick adjustments, order cancellations, manual interventions, and order-related issues such as delayed shipments, stock discrepancies, or missing packages – escalating where needed via the warehouse portal or internal channels<br>&nbsp;</li> </ul> <p><strong>Forecasting &amp; Planning Support</strong><strong>&nbsp;</strong></p> <ul> <li>Support in-season (re)forecasting for Amazon: prepare and maintain forecast files, participate in S&amp;OP meetings, and keep the open order book and documentation up to date</li> <li>Prepare and maintain weekly outbound forecast visibility for warehouse and supply chain teams, covering Amazon</li> <li>Actively monitoring incoming Amazon purchase orders versus available stock, preventing shortages, delayed confirmations, and fill rate issues before they become problems</li> <li>Support pre-season order follow-up: track delayed purchase orders, handle SAP order entry, and escalate where timelines are at risk</li> <li>Coordinate with our warehousing staff on Open Delivery Note updates, shipment consolidation, and delivery windows (Tuesday/Friday cadence, with ad hoc needs as required)</li> </ul> <p><strong>Amazon Commercial&nbsp;Operations</strong><strong>&nbsp;</strong></p> <ul> <li>Support the Amazon Account Lead with seasonal Amazon Brand Store updates and deal events</li> <li>Contribute to STR reporting and performance follow-up for Amazon, keeping account and commercial teams informed</li> <li>Monitor and manage operational compliance within Amazon Vendor Central: confirm purchase orders within SLA, manage CPI claims, and flag exceptions to the account team in a timely manner</li> <li>Support the New Item Set Up process on a seasonal basis for Amazon account, including new and carryover products</li> </ul> <p><strong>Documentation &amp; Team Coverage</strong><strong>&nbsp;</strong></p> <ul> <li>Maintain SOPs and operational documentation for Amazon, including process guides and onboarding materials, updated on a monthly basis</li> <li>Act as operational backup across the broader ecommerce team where needed</li> <li>Provide analytical input for business reviews, forecasts, and commercial decisions – proactively where you see an opportunity, not just when asked</li> </ul> <p><strong>We are looking for someone who:</strong><strong>&nbsp;</strong></p> <ul> <li>Gets energy from operational complexity – multiple systems, shifting priorities, and a high-cadence vendor environment – and manages it with discipline and a clear head</li> <li>Works with a high degree of accuracy and ownership. You flag issues early, follow through completely, and don’t wait to be asked</li> <li>Is comfortable working independently within a small team. You know when to ask for alignment and when to just execute</li> <li>Combines analytical thinking with day-to-day operational drive. You’re as comfortable building a forecast view as you are resolving a shipment exception</li> <li>Can work harmoniously within a diverse, international environment, across a wide variety of people and every level of the organization</li> <li>Is hungry to learn and eager to take on additional responsibilities as KEEN’s digital business in EMEA continues to grow</li> <li>Maintains a high level of personal responsibility, accountability, and integrity</li> </ul> <p><strong>Qualifications:</strong><strong>&nbsp;</strong></p> <ul> <li>Bachelor’s degree required, with a focus in Business, Economics, Supply Chain, or a related field</li> <li>2+ years’ experience in ecommerce operations, order management, digital account support, or a related operational role</li> <li>Strong Excel skills required. You work with data daily and do it well</li> <li>Experience with SAP order management or Amazon Vendor Central is a must</li> <li>Power BI or similar reporting tool experience is a plus</li> <li>Strong analytical mindset combined with operational discipline</li> <li>Fluent in English, written and spoken. German is a plus</li> </ul> <p><strong>Physical Requirements:</strong><strong>&nbsp;</strong></p> <p>Occasional travel to visit customers or partners, maximum once a month. Working in the evenings for conference calls with colleagues at Global Headquarters is part of the role, though never more than a few times a month. KEEN has a 4-day per week office attendance policy at its EMEA headquarters in Rotterdam, with a lot of flexibility. This role is 24 hours per week.&nbsp;</p> <p><strong>We offer:</strong><strong>&nbsp;</strong></p> <ul> <li>Market relevant compensation package (salary and bonus), depending on experience</li> <li>A company Learning &amp; Development program, offering courses to develop yourself and your career</li> <li>Networking opportunities within the footwear and ecommerce industry</li> <li>KEEN laptop</li> <li>25 holidays annually, excluding public holidays (based on 40 hours/week)</li> <li>24 paid volunteer hours annually (based on 40 hours/week)</li> <li>A very international environment, fully English-speaking</li> <li>Joint activities and office events throughout the year</li> </ul> <p><strong>Why KEEN:</strong><strong>&nbsp;</strong></p> <p>Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure.&nbsp;</p> <p><strong>Employee Conduct:&nbsp;</strong></p> <p>It is the responsibility of every employee to contribute to a positive work environment through teamwork, positive, honest and effective communication, and professional interactions with co-workers, customers and partners.&nbsp;</p> <p>&nbsp;</p>