General Manager at Via

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a<strong>&nbsp;</strong><strong>General Manager</strong> on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.</p> <p><strong>This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.&nbsp;</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.</li> <li>Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.</li> <li>Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.</li> <li>Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.</li> <li>Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.</li> <li>Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.</li> <li>Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.</li> <li>Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.</li> <li>Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.</li> <li>Savvy and tactful communicator: you intuitively find the right tone in every situation.</li> <li>Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.</li> <li>Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.</li> <li>Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.</li> <li>Problem solver; you don’t accept the status quo and are always looking for creative solutions.</li> <li>Based in the Baton Rouge, LA area or willing to relocate.</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li> <li>Salary Range:<strong> </strong>$80,000 - $125,000 / year.</li> <li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li> </ul> <p>There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?</p> <p><em>Via is an equal opportunity employer.</em></p>