Tire Field Service Representative at Hankook Tire America Corp.

<p>&nbsp;</p> <p>Hankook Tire &amp; Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As&nbsp;<strong>the world’s seventh-largest tire producer,</strong>&nbsp;Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.</p> <ul> <li><strong>Global Innovation: </strong>Pioneering innovative technologies and eco-friendly manufacturing practices.&nbsp;</li> <li><strong>Career Growth: </strong>Opportunities for internal mobility, leadership development, and continued learning.</li> <li><strong>Employee-Focused Benefits: </strong>Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.</li> <li><strong>Inclusive Culture: </strong>Committed to diversity, teamwork, and sustainability.</li> </ul> <p><strong>Reports to:&nbsp;</strong>Field Service Unit Manager</p> <p><strong>Location:</strong> Monee, IL</p> <p><strong>Job Purpose</strong></p> <p>Hankook’s Technical Services Department works in after-sales service, warranty, and quality related roles.&nbsp; This position is responsible for interacting with Hankook’s customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties.&nbsp;&nbsp; Regularly travels to Hankook dealers and distributors as well as Hankook’s own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties.&nbsp; This position is based out of Hankook’s warehouse in Monee, IL.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.</li> <li>Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires</li> <li>Must be willing to travel 50% of the time to customer locations</li> <li>Research and resolve customer complaints and issues</li> <li>Have knowledge of competitor products and tire industry regulations</li> <li>Any other duties assigned by management</li> </ul> <p><strong>Qualification</strong></p> <ul> <li>High School diploma required, bachelor’s degree preferred</li> <li>At least 4 years of relevant experience in the Tire/Automotive industries</li> <li>Strong oral and written communication ability</li> <li>Customer service experience preferred</li> <li>Must have a valid driver's license and personal vehicle for travel</li> <li>Intermediate to advance Microsoft office capabilities</li> <li>Must be able to work out of the Monee, IL warehouse 50% of the time</li> </ul> <p>&nbsp;</p> <p><em>DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.&nbsp; They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.</em></p> <p><em>Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</em></p> <p>&nbsp;</p> <p>&nbsp;</p>