Claims Manager at WithCoverage

<p><strong>About </strong><a href="https://withcoverage.com/"><strong>WithCoverage</strong></a><strong>:</strong></p> <p><strong>WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy.&nbsp;</strong></p> <p>We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.</p> <p>Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.</p> <p>WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). <strong>We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners.&nbsp;</strong></p> <p>Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.</p> <p><strong>Why Join Us:</strong></p> <ul> <li><strong>Grow Faster</strong> – We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.</li> <li><strong>Work That Matters</strong> – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.</li> <li><strong>Redefine an Industry</strong> – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.</li> <li><strong>Financial Rewards</strong> – We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.</li> </ul> <p><strong>About The Role:</strong></p> <p>As Claims Manager, you’ll own claims for a book of our commercial accounts, reporting to the Head of Claims, Phil Wilusz. You’ll own the full arc: reporting the loss, driving the adjuster, running monthly claim reviews with the client, and knowing when to escalate.</p> <p>Success depends on sound judgment and building client trust, not just claims mechanics. In your first 90 days, success looks like a clean handoff of your accounts; kickoff calls and claim standard operating procedures completed for each one; and clients reaching out to you first when something goes wrong.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions</li> <li>Run claims kickoff calls for new clients and monthly claim reviews for existing ones</li> <li>Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work</li> <li>Be the person clients call when something happens, from a slip and fall to a product recall</li> <li>Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them</li> <li>Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting</li> <li>End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution</li> <li>Sound judgment with a clear sense of when to escalate</li> <li>Strong client relationship and trust-building skills</li> <li>Experience running client-facing meetings (kickoffs, claim reviews)</li> <li>Ability to build SOPs, reporting workflows, and training materials from scratch</li> <li>Comfortable as a primary contact during urgent or high-stress claims</li> <li>Persistent in pushing carriers, TPAs, and defense counsel toward resolution</li> <li>Able to turn claims data into insight for renewal positioning and new business</li> <li>Strong communication and organizational skills</li> </ul> <p>For candidates based in the United States, the expected pay range for this position at the start of employment is $130,000 – $160,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role may also be eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.</p> <p><strong>What We Offer:</strong></p> <ul> <li>Competitive compensation that includes equity</li> <li>Comprehensive benefit plans for medical, dental, vision, life, and disability</li> <li>Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)</li> <li>Human Interest: 401(k) provider</li> <li>Time Off: Flexible time off, sick leave, family and medical leave, and major national holidays</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Collaborative, transparent, and fun culture</li> </ul>