Technical Account Manager at AlertMedia

Remote, United States or Austin, TX HQFull-timeRemoteCustomer SuccessPosted 6 days ago

About the Role

Do work that matters.  At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    Our core values drive us in our important mission of keeping people safe & informed:    <ul> <li>We’re humans not robots </li> <li>Customers always come first </li> <li>We work better together </li> <li>Simplicity is our strength </li> <li>Our reputation is priceless </li> <li>Hard work pays off </li> </ul> AlertMedia is looking for an impactful Technical Account Manager that will support AlertMedia’s larger Customer Success (CS) team and entire customer base. This role will operate under the Technical Solutions team which acts as a liaison between Customer Success, Development, and Product with a focus on consulting our Customer Success Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. On top of the customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation upkeep, and product feedback and enablement.    As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  What you get to do every day:  <ul> <li>Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them. </li> <li>Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal. </li> <li>Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience. </li> <li>Own and manage technical escalations, ensuring timely resolution and customer satisfaction. </li> <li>Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment. </li> <li>Identify opportunities for upselling or expansion based on customer needs and usage patterns. </li> <li>Monitor and report on account health, usage metrics, and support trends. </li> </ul> What you bring to the role:   <ul> <li>3-5 years in a customer-facing technical role </li> <li>Experience managing enterprise or mid-market accounts </li> <li>Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP) </li> <li>Ability to read logs, debug issues, and translate technical problems into business impact </li> <li>Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency. </li> <li>Strong organizational skills and ability to manage multiple pipelines and priorities  </li> <li>Excellent written and verbal communication skills, with the ability to collaborate cross-functionally  </li> <li>Ability and desire to work in a fast-paced, technically challenging environment  </li> </ul> Location: This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future. Why you’ll love working at AlertMedia:    At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.  <ul> <li>Competitive base salary + Company-wide bonus program  </li> <li>Generous and flexible time off and parental leave policies  </li> <li>Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  </li> <li>401K with generous company match  </li> <li>Amazing rewards and incentives – we love celebrating each other!  </li> <li>Commitment to community service with opportunities to give back   </li> <li>A Best Places to Work company 10 years in a row and numerous other awards  </li> <li>Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  </li> <li>Ongoing career development opportunities through our Learning & Development team   </li> <li>You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture </li> </ul> About AlertMedia:   AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit <a href="http://www.alertmedia.com/">www.alertmedia.com</a>.     Come join us in our mission to save lives and minimize loss through effective communication.     By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – <a href="https://www.alertmedia.com/legal/privacy-policy/">https://www.alertmedia.com/legal/privacy-policy/</a>

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