Learning & User Experience Specialist at Foley Hoag LLP

Boston OfficeFull-timeInformation TechnologyPosted about 1 month ago

About the Role

Foley Hoag is seeking an IT Learning & User Experience Specialist to help shape how our employees engage with technology across the firm. This role sits at the intersection of training, user experience, and digital content creation—focused on making complex systems intuitive, accessible, and easy to adopt.  You will partner closely with IT, support teams, and end users to design and deliver impactful learning experiences that drive adoption, improve efficiency, and enhance overall satisfaction with the firm’s technology ecosystem. This includes creating innovative, interactive e-learning content and leveraging modern microlearning strategies to meet users where they are.  This hybrid role requires in-office presence in our Boston office at least three days per week to foster collaboration and connection. Onsite expectations and specific days may evolve depending on team and business needs. Key Responsibilities  <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Design, develop, and deliver engaging training programs across the firm’s technology platforms, including Microsoft 365, iManage, and other business-critical systems. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Create modern learning assets such as interactive e-learning modules, short-form microlearning videos (2–4 minutes), job aids, and on-demand learning collections. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead new hire onboarding training for attorneys and staff, ensuring a strong foundation in firm technology tools and workflows. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop clear, concise, and visually engaging communications including tips, quick guides, and best practices to support continuous learning. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with IT leadership to align training strategies with business goals and technology initiatives. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain and continuously improve training materials, ensuring accuracy, relevance, and usability. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide one-on-one, small group, and classroom-style training sessions as needed. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support the Service Desk by identifying knowledge gaps and delivering targeted training or resources. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute to security awareness by educating users on policies, procedures, and best practices. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prepare training environments and materials to ensure a seamless learning experience. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with software testing and user acceptance efforts by working with IT teams and focus groups. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify training needs and design training materials to meet the improve user experience working closely with the Training Manager and IT Operations Director.  </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Advocate for the end-user experience by participating in all phases of technology initiatives (planning, design, testing, rollout, and post-launch support). </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Analyze support desk tickets, user feedback, and usage trends to identify gaps and continuously improve training and support strategies. </li> </ul> Qualifications  <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s degree with a minimum of 2+ years of experience delivering technology training in a professional environment; experience within a law firm or professional services organization is strongly preferred. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated experience creating digital learning content, including interactive e-learning and microlearning assets. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong background in content creation, with a focus on clarity, usability, and attention to detail. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Expertise in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and experience with document management systems such as iManage or NetDocuments. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with instructional design and e-learning tools such as Articulate, Captivate, Camtasia, or similar platforms. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working with Learning Management Systems (LMS) is a plus. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong analytical mindset with the ability to translate feedback and data into actionable improvements. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to build relationships and establish credibility with attorneys, staff, and stakeholders at all levels. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Highly organized, detail-oriented, and able to manage multiple priorities independently. </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proactive, resourceful, and adaptable in a fast-paced environment. </li> </ul> Compensation range is $88,200 to $110,300 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specialty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting.  <hr>    <div class="content-conclusion"><div style="text-align: justify; line-height: 1.3;">About Foley Hoag</div> <div style="text-align: justify; line-height: 1.3;"> </div> <div style="text-align: justify; line-height: 1.3;">Founded in 1943, Foley Hoag has grown into an award-winning, international law firm that focuses on innovative industries and high-stakes litigation. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.</div> <div style="line-height: 1.3; text-align: justify;"> </div> <div style="line-height: 1.3; text-align: justify;">Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond.  We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career. </div> <div style="line-height: 1.1; text-align: justify;"><hr></div> Terms and Conditions | By submitting this application, I acknowledge receipt of and agree to the terms of <a style="color: rgb(126, 140, 141);" href="https://foleyhoag.com/privacy-statement/" target="_blank">Foley Hoag's Privacy Statement</a>. I certify that answers given herein are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application constitutes grounds for immediate termination. I hereby authorize Foley Hoag LLP to investigate the information on this application, my references, work record, education and other matters related to my suitability for employment. Furthermore, I understand that just as I am free to resign at any time, Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary. Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide, after anonymizing the data, to train their AI large language models. By applying to Foley Hoag LLP, I consent to Greenhouse’s use of my data in this manner.  Accessibility | Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Individuals with a disability who require accommodation or assistance in the job application process for a posted position may contact <a style="color: rgb(126, 140, 141);" href="mailto:[email protected]">[email protected]</a>. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.  Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted. Please be advised that at this time we are not considering new agreements with search firms/agencies not currently on our preferred supplier list for Business Services Professionals recruitment.</div>

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