Customer Support l at RF-SMART

<p style="text-align: center;"><img style="max-width: 100%;" src="https://info.rfsmart.com/hubfs/EVP/EVP%20statement.png" alt="" width="640"></p> <p style="text-align: center;"><strong><span style="font-size: 18pt;">&nbsp;Customer Support (Non-IT related)&nbsp;</span></strong></p> <h3 style="text-align: center;"><strong>&nbsp;USE (Jacksonville, FL)&nbsp;</strong></h3> <p style="text-align: center;"><span style="font-size: 12pt; color: rgb(186, 55, 42);"><strong>We exist to transform our customers and change lives&nbsp;</strong></span></p> <p style="text-align: center;">&nbsp;</p> <p><strong><span data-contrast="none">Who We're Looking For:</span></strong><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}">&nbsp;</span></p> <p><span data-contrast="none">Provide initial support to customers via inbound calls and emails by handling inquiries and troubleshooting basic product-related issues. Gather information to identify and assess nature of problem. Typically refer customers to support portal documentation to recommend solutions. Enter cases for complex issues to functional/technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}"> This is not an IT related position.&nbsp;</span></p> <p><strong><span data-contrast="none">What You'll Do:</span></strong><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Respond to customer emails and phone calls</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Troubleshoot basic issues with customers</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Log all help desk interactions</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Redirect complex issues to appropriate resources</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Identify and escalate situations requiring urgent attention</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Track and route problems and requests and document resolutions</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Stay current with system information, changes, and updates</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Document help desk processes and collaborate to achieve efficiencies</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">Support licensing lifecycle management<br></span></li> <li><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">Must be able to work the hours of 10 am - 7 pm est.</span></li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="none">What You Bring:</span></strong><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Some education in the field or equivalent experience&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Good oral and written communication skills</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Ability to learn new things quickly</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Enjoys interacting with others with a sense of urgency</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Good judgement when it comes to problem analysis and problem solutions</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Easy to adapt to changing priorities and situations</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">High attention to detail</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> <li><span data-contrast="none">Tolerates and handles stress of deadlines and demands appropriately&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <h5><em>Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).</em></h5> <h5><em>General Information:&nbsp; The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.</em></h5> <p>&nbsp;</p> <p><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225}"><strong><span style="font-size: 12pt;"><a href="https://rfsmart.wistia.com/medias/8j4rvkidqu" target="_blank">A Word From Our CEO - Watch Now</a></span></strong></span></p> <p>&nbsp;</p> <p style="text-align: center;">&nbsp;</p>