Network Administrator I (International) at ITS Logistics

<p><strong>Job Description</strong></p> <p>Join Intelligent Technical Solutions, a dynamic and growing company, as our <strong>Network Administrator</strong>. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</p> <p><strong>Job Responsibilities</strong></p> <ul> <li>This role is expected to be able to resolve the following technical issues with little or no assistance: <ul> <li>Workstation operating system issues of any kind.</li> <li>Printer issues of any kind.</li> <li>Standard business application (Office, etc.) issues of any kind.</li> <li>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li> <li>Server issues of any kind.</li> <li>Networking issues of any kind.</li> <li>Escalation point for technicians</li> </ul> </li> <li>Participate&nbsp;in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</li> </ul> <p><strong>Job Qualifications</strong></p> <ul> <li>Experience with Windows and Mac OS troubleshooting.</li> <li>Experience with Server 2012 to 2022.</li> <li>Experience with VMWare and Hyper V Virtualization.</li> <li>Experience supporting M365 and Azure.</li> <li>Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,</li> <li>Minimum of five years experience in IT Support or a similar role.</li> <li>Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li> <li>Advanced understanding of managing, and troubleshooting networks.</li> <li>Advanced understanding of virtualized environments.</li> <li>Experience with Managed Service Providers (MSPs) is highly desirable.</li> <li>Active Network Certifications are preferred.</li> </ul> <p><strong>Job KPIs</strong></p> <ul> <li>First-touch closed: Each ticket that is completed with only one time entry contributes to this number</li> <li>Utilization: The percentage of time that you are on the clock and billing time to client tickets</li> <li>CSAT: Scores filled out by clients using the rating system in tickets</li> </ul> <p><strong>Job Requirements</strong></p> <ul class="ul1"> <li class="li2"><span class="s1">A home office set up that meets the following:</span></li> </ul> <ul class="ul1"> <ul class="ul2"> <li class="li2"><span class="s1">Computer: A working computer with a minimum of 8GB RAM and one of the following:</span></li> <ul class="ul3"> <li class="li2"><span class="s1">Windows 11 with an Intel i5 or i7 (8th generation or newer), or</span></li> <li class="li2"><span class="s1">AMD Ryzen 5 or 7 (2000 series or newer), or</span></li> <li class="li2"><span class="s1">macOS 12 or newer.</span></li> </ul> <li class="li2"><span class="s1">Internet: Stable internet connection with at least 25 Mbps download and upload speeds.</span></li> <li class="li2"><span class="s1">Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</span></li> <li class="li2"><span class="s1">Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</span></li> <li class="li2"><span class="s1">Webcam: An HD webcam for video calls.</span></li> <li class="li2"><span class="s1">2nd Monitor&nbsp;</span></li> <li class="li2"><span class="s1">UPS (Uninterruptible Power Supply)&nbsp;if using a desktop (Not needed if using a laptop)</span></li> </ul> <li class="li2"><span class="s1">A very strong cultural fit the ITS way (Our core values will be discussed during the interview)&nbsp;</span></li> <li class="li2"><span class="s1">Excellent command of the English language both spoken and written&nbsp;</span></li> <li class="li2"><span class="s1">Able to work full time 40 hrs. a week: &nbsp;8:00 AM to 5:00 PM PST&nbsp;(Monday to Friday)</span></li> <li class="li2"><span class="s1">Able to pass our online behavior and cognitive assessments.&nbsp;</span></li> <li class="li2"><span class="s1">Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.</span></li> <li class="li2"><span class="s1">Able to provide NBI Clearance (for PH applicants).</span></li> </ul> <div data-ui="job-requirements"> <p><strong>Compensation</strong></p> </div> <p>Pay rate starts from&nbsp;<strong>$14.00/hr </strong>and may vary by experience and location.</p> <p><strong>Benefits:</strong></p> <ul> <li>Comprehensive Health Plans / HMO (Employee &amp; Dependent/s)</li> <li>Life Insurance</li> <li>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</li> <li>Paid Time Off (starts at 15 days per year)</li> <li>Maternity/Paternity Leave</li> <li>Paid US Holiday</li> <li>Night Shift Bonus</li> <li>Salary Advancement/Loan</li> <li>Health &amp; Wellness Program</li> <li>Company-paid training and certification</li> </ul> <p>&nbsp;</p> <p><strong>Fraud Alert – Recruitment Scams</strong></p> <p>Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.</p> <ul> <li>ITS does&nbsp;<strong>not</strong>&nbsp;request payment or financial information at any stage of the hiring process.</li> <li>Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.</li> <li>We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.</li> <li>If you receive suspicious messages or requests, do not engage. Report them to <a href="mailto:[email protected]">[email protected]</a>.</li> <li>All verified job openings are posted here: <a id="menur259i" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.itsasap.com/job-openings" target="_blank">https://www.itsasap.com/job-openings</a></li> </ul> <h2>Skip the wait, fast-track your application and jump straight into your next big opportunity. 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