Ondesk Engineer at Virtu Financial

<p>Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide&nbsp;</p> <p>The firm’s complementary core offerings—market making, client execution services, and trading venues—give Virtu a competitive advantage in developing and applying innovative tools that deliver efficiencies and performance across the organization.&nbsp;</p> <p>&nbsp;</p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><strong><span style="font-family: 'Arial',sans-serif;">Primary Responsibilities</span></strong></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><u><span style="font-family: 'Arial',sans-serif;">Ondesk Support</span></u></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Setup, configure, and maintain the Windows Desktop Environment and end-user support, including but not limited to hardware and software management, security patches and health check monitoring in line with Global desktop&nbsp;standards, policies and procedures&nbsp;</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Build rapport with help desk customers and&nbsp;provide first line local and second line regional desktop/office technical support including incident/problem identification, resolution and escalation.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Configure and support general office facilities issues</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Install and maintain desktops, user account administration; responsible for introducing adapting and improving IT systems in own area of responsibility</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><span style="font-family: 'Arial',sans-serif;">&nbsp;</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><u><span style="font-family: 'Arial',sans-serif;">Local Data Center</span></u></p> <p class="MsoListParagraph" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Responsible for both the local office &amp; Singapore Data Centre management including, organising deliveries, patching cables, installing servers and inventory management in line with global standards, policies and procedures.&nbsp;</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><span style="font-family: 'Arial',sans-serif;">&nbsp;</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><u><span style="font-family: 'Arial',sans-serif;">IT Infrastructure</span></u></p> <p class="MsoListParagraph" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Maintain inventory of all hardware and software.&nbsp;</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><span style="font-family: 'Arial',sans-serif;">&nbsp;</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><strong><span style="font-family: 'Arial',sans-serif;">Knowledge and Skills</span></strong></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><u><span style="font-family: 'Arial',sans-serif;">Required</span></u></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">3-5 years relevant experience</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Customer focused attitude and dedicated to problem resolution</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Must be able to handle multiple projects/issues simultaneously.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Working experience with Windows 7 and 10 and Microsoft Office</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Must be able to work under pressure with long working hours under critical situations.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Excellent organization, inventory and desk management skills</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Clear and detail-oriented communicator and team player.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Outgoing, comfortable with speaking and writing English is a must.</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif; color: black;">Data Center Experience</span></p> <div>&nbsp;</div> <div>&nbsp;</div> <div> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><strong><span style="font-family: 'Arial',sans-serif;">Why Virtu?&nbsp;</span></strong></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Be part of a highly skilled &amp; focused team.&nbsp;</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">A great place for picking up practical experience new tech and geographic mobility.</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">Teams that are passionate about continually learning, improving and raising the bar.</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; margin: 0in 0in .0001pt .5in;"><span style="font-family: Symbol;">·<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: 'Arial',sans-serif;">A community that values hard work as well as work-life balance.</span></p> <p class="MsoNormal" style="margin-top: 0in; text-align: justify;"><span style="font-family: 'Arial',sans-serif;">&nbsp;</span></p> </div> <div>&nbsp;</div> <div>&nbsp;</div> <div> <p><em>Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</em></p> </div>