Services Engineer at Formlabs

<p>To reinvent an industry, you have to build the best team. <strong>Join</strong> <strong>Formlabs</strong> if you want to bring groundbreaking professional <strong>3D</strong> printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.</p> <p>Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now<strong> </strong>valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.</p> <p>The primary goal of our <strong>Customer Services</strong> team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.</p> <p><strong>The Job:</strong></p> <ul> <li>Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment</li> <li>Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)</li> <li>Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents</li> <li>Investigate issues which need further analysis to uncover root cause and partner with R&amp;D/Documentation to deliver solutions</li> <li>Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them</li> <li>Maintain systems that Services agents use to report customer issue</li> </ul> <p><strong>You:</strong></p> <ul> <li>Bachelor's degree in engineering&nbsp;</li> <li>Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems</li> <li>Demonstrated experience liaising between technical and non-technical teams</li> <li>Highly accountable for pushing projects to completion, across multiple teams and stakeholders</li> <li>Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.</li> <li>Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)</li> </ul> <p><strong>Bonus Skills:</strong></p> <ul> <li style="font-weight: 400;">Passion for 3D printing and emerging technologies</li> <li style="font-weight: 400;">Experience in a fast-growing startup environment</li> <li>SQL experience or similar data background</li> </ul> <p><strong>We Offer:</strong></p> <ul> <li><span style="font-weight: 400;">Hybrid work</span></li> <li><span style="font-weight: 400;">Catered lunch at the office 3 days per week</span></li> <li><span style="font-weight: 400;">Private health insurance with Medicare (Blue package + hospital coverage)</span></li> <li><span style="font-weight: 400;">A monthly or quarterly public transportation pass for Budapest</span></li> <li><span style="font-weight: 400;">Shares in the company (we're a double unicorn company!)</span></li> <li><span style="font-weight: 400;">Free beverages and snacks at the office</span></li> <li><span style="font-weight: 400;">All You Can Move sports pass with 9500 HUF monthly allowance</span></li> <li><span style="font-weight: 400;">Free 3D prints</span></li> <li><span style="font-weight: 400;">An inclusive, dog-friendly office with diverse and inspiring colleagues</span></li> <li><span style="font-weight: 400;">Development opportunities both in-house and off-site</span></li> <li><span style="font-weight: 400;">Fun team events<br></span></li> </ul> <p><strong>We build amazing things. Come join us!</strong></p> <p><em><span style="font-weight: 400;">We are an equal opportunity employer and value diversity in our company.&nbsp; We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;&nbsp;</span></em></p> <p><em><span style="font-weight: 400;">Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.</span></em></p> <p>Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at&nbsp; <a href="mailto:[email protected]">[email protected]</a>.</p>