Global Partner Programs and Operations Manager at Nozomi Networks

United StatesFull-timeSales - Channel SalesPosted about 13 hours ago

About the Role

<div class="content-intro"><p>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.</p> <p>We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</p></div><p><span data-contrast="auto">As the Global Partner Programs and Operations Manager, you will own the Nozomi Networks Partner Program end to end: its structure, benefits, incentives, policies, and the operational processes behind it. You will turn strategy into clear, scalable frameworks that partners understand and internal teams can execute, working across Sales, Marketing, Legal, Finance, Deal Desk, Enablement, and RevOps to make Nozomi the easiest and most rewarding OT/IoT security vendor to partner with.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">You could be the next "Nozomier"! If this sounds like you, read on.</span><span data-ccp-props="{"335559739":120}"> </span></p> <h2><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">In this role you will:</span></span></strong><span data-ccp-props="{"335559738":240,"335559739":120}"> </span></h2> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Define partner program strategy and roadmap: </span><span data-contrast="auto">own the multi-year partner program strategy and roadmap, benchmarked against competitive OT/IoT and adjacent security vendor programs, and translate it into scalable frameworks that partners understand and internal teams can execute.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Develop new program tracks:</span><strong> </strong><span data-contrast="auto">shape distributor program tiers and economics, and emerging programs such as an Authorized Assessment Partner track, from business case through launch.</span><span data-ccp-props="{"335559739":60}"> </span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div>Own tier design and governance:<strong> </strong><span data-contrast="auto">design and own the partner tier model end-to-end (e.g., Elite, Advantage) — qualification criteria (revenue, certifications, investment), benefits, and discount structures across all regions and partner types — including advancement/demotion mechanics, an annual tier review cadence, and a partner-facing tier scorecard.</span><span data-ccp-props="{"335559739":60}"> </span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Capture the voice of the partner</span><strong><span data-contrast="auto">: </span></strong><span data-contrast="auto">run a structured partner feedback cadence — a partner advisory council, NPS/CSAT, or similar mechanism — that feeds directly into tier and benefit design.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Own partner enablement: </span><span data-contrast="auto">design and maintain the partner enablement curriculum (sales, technical, and certification tracks), define the competency and certification requirements tied to each tier, and manage the partner LMS content calendar, partnering with the Enablement team on delivery.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Own the partner ecosystem, portal, and PRM experience:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">treat the partner portal as a product — owning content strategy, the self-service resource center, deal-registration workflow, and UX/roadmap in partnership with IT and the PRM vendor.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Build and publish program assets: </span><span data-contrast="auto">program guides, benefit summaries, logos and badges, and partner-facing communications that are clear, consistent, and easy to act on.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Design and administer partner incentives:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">launch and manage the Partner Rewards Program and individual SPIFF campaigns, including eligibility, qualifying activities, fulfillment, and compliance controls.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Run benefit programs:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">manage the Marketing Development Funds (MDF) program, the Not-For-Resale (NFR) program, partner training allowances, and certification-linked benefits.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Govern program compliance:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">own partner portal terms and conditions and program policies with Legal, and lead the annual partner review, including onboarding, tier changes, and offboarding.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Drive operational excellence:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">maintain the Partner Program internal process and procedures guide, and champion Salesforce data hygiene for partner accounts, deal registration, and reporting.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Measure and report:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">own the program's anchor metrics — partner-sourced/partner-influenced NACV, % of NACV by tier, partner activation rate, time-to-first-deal, portal engagement, training completion, deal-registration SLA, and MDF utilization/ROI — and build the reporting and financial models behind them, delivering insights and recommendations to channel leadership and executives.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Enable the internal channel team:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">equip Partner Account Managers with the tools, templates, and ghost-written communications they need to engage and grow their partners.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Champion the program externally:</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">support partner marketing, swag and recognition programs, and industry award submissions that raise the program's profile.</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> <div><span data-contrast="auto">Embody Nozomi Networks’ cultural pillars, promoting transparency, trust, and accountability.</span><span data-ccp-props="{"335559739":60}"> </span></div> </li> </ul> <h2><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">To be successful in this opportunity, you will have:</span></span></strong><span data-ccp-props="{"335559738":240,"335559739":120}"> </span></h2> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">7+ years of experience in channel or partner programs, channel operations, or alliances at a B2B technology company; cybersecurity experience strongly preferred</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Proven track record designing and launching global partner programs, including tiering, benefits, discounts, MDF, NFR, and incentive/SPIFF programs</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Working knowledge of two-tier distribution models, reseller and MSSP economics, and partner contracting</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Strong operational and analytical skills, including advanced Excel and program financial modeling</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Hands-on experience with Salesforce and partner relationship management (PRM) or partner portal platforms</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Exceptional written communication, with the ability to turn complex policies into simple, publish-ready content</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Ability to lead cross-functional initiatives with Legal, Finance, Marketing, and Sales without direct authority</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">Comfort operating across time zones and cultures with a global partner base</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"> <div><span data-contrast="auto">A bias for simplicity, structure, and scalable processes</span><span data-ccp-props="{"335559739":60}"> </span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"> <div><span data-contrast="auto">Ability to operate in high-trust, high-confidentiality environments</span></div> <span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Competencies:</span></span></strong><span data-ccp-props="{"335559738":240,"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Active Listening and Communication</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Business Insight and Acumen. Objection Handling, Influencing and Negotiation</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Planning & Organizing. Customer Focus</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Sales Process and Pipeline Management</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Solution Orientated Mindset</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Teamwork, Collaboration and Cultural Alignment</span></div> </li> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"> <div><span data-contrast="auto">Drive for Results (Get things done)</span><span data-ccp-props="{"335559739":60}"> </span><span data-ccp-props="{"335559739":60}"> </span></div> </li> </ul> <p class="p1">Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $160,000 - $180,000. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.</p> <p class="p1"><strong>Additional Compensation and Benefits</strong>: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.</p> <p class="p1">In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.</p><div class="content-conclusion"><p><strong>Who we are and what we stand for:</strong></p> <p>Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.</p> <p>Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.</p> <p><strong>Our Global Benefits</strong></p> <p>All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:</p> <ul> <li>Health & Wellness</li> <li>Financial</li> <li>Work-Life Balance</li> <li>Unparalleled Flexible Time-Off</li> </ul> <p><strong>Need to know information</strong></p> <p>Successful candidates will be subjected to background verification checks.</p> <p><em>Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website <a href="https://www.nozominetworks.com/company/careers" target="_blank">here</a>.</em></p> <p><em>If you would like to know more about our Privacy Policy, please click <a href="https://www.nozominetworks.com/legal/job-applicant-privacy-notice">here</a>. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.</em></p></div>

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