Solutions Consultant at Nextiva
United States, RemoteFull-timeRemoteSolutions ConsultingPosted 10 days ago
Apply with PipelineAbout the Role
<div class="content-intro"><h3>Redefine the future of customer experiences. One conversation at a time.</h3>
<p>At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.</p>
<p>Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.</p>
<p>If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</p>
<p> </p>
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<p> </p></div><p><span data-ccp-props="{}"><span data-ccp-props="{"335559685":720}"><strong>Location: </strong>While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.</span></span></p>
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<p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Solutions Consultant</span></strong><span data-contrast="auto"> will focus on the technical sales of Nextiva’s solutions. This role serves as a key technical resource, requiring a deep understanding of Nextiva’s product offerings and their applications. The consultant will act as the technical lead throughout the sales process and will coordinate additional sales resources, including Product Subject Matter Experts, Account Management, Project Management, and Professional Services.</span><span data-ccp-props="{"335559739":120}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Responsibilities</span></span><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Lead business and technical discovery to uncover customer requirements, pain points, and success criteria</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Design and deliver tailored product demonstrations</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Foster relationship with third-party vendors and partners to enhance solution offerings</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Own proof-of-concept (POC) engagements, including scoping and success criteria</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Respond to RFPs/RFIs and security questionnaires</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Partner with Account Executive on account strategy and deal planning</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Act as the technical voice of the customer back to Product and Engineering</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Handle basic objection handling on architecture, security, and integrations</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Stay up to date on new technologies, industry trends, security & compliance, business needs</span><span data-ccp-props="{"335559739":60}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Cross-Functional Collaboration</span></span><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Must be a compelling, passionate, and enthusiastic speaker </span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Help standardize demo best practices, documentation, and reusable assets</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Contribute to internal enablement by training sales teams on how to position and leverage demos effectively</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Fluent in English</span><span data-ccp-props="{"335559739":60}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Requirements</span></span><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">3–6 years in a pre-sales, sales engineering, or technical consulting role</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Ability to present confidently to technical and business stakeholders</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to learn quickly, develop new processes, and adapt to new technology</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Bonus knowledge in Spanish or French</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Travel: up to 20%</span><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Core Competencies</span></span><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Right Attitude</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Driving Results</span><span data-ccp-props="{"335559739":60}"> </span></li>
<li><span data-contrast="auto">Critical Thinker</span><span data-ccp-props="{"335559739":60}"> </span></li>
</ul>
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<p><strong>Nextiva DNA </strong>(Core Competencies)</p>
<p>Nextiva’s most successful team members share common traits and behaviors:</p>
<ul>
<li><strong><span data-olk-copy-source="MessageBody">Drives Results</span>:</strong> Action-oriented problem solvers who quickly bring clarity and <strong>simplicity</strong> to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.</li>
<li><strong>Critical Thinker:</strong> Data-driven, <strong>forward-thinking</strong> individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.</li>
<li><strong>Right Attitude:</strong> Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and <strong>care</strong> for customers and teammates.</li>
</ul>
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<h4><span data-contrast="auto">Total Rewards</span></h4>
<p><span data-contrast="auto">Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></p>
<p><span data-contrast="auto">Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"><span data-contrast="auto">The expected hiring range is $115,000 - $190,000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.</span> </span></p>
<ul>
<li style="font-size: 10pt;"><span data-contrast="auto"><span style="font-size: 10pt;">🍏 <strong>Health: </strong></span></span><span style="font-size: 10pt;"><span data-contrast="auto">Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">💼 <strong>Insurance: </strong></span><span data-contrast="auto">Life, disability, and supplemental indemnity plans</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">⚖️ <strong>Work-Life Balance: </strong></span><span data-contrast="auto">Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay</span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">💰 <strong>Financial Security: </strong></span><span data-contrast="auto">401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">🤸 <strong>Wellness: </strong></span><span data-contrast="auto">Employee Assistance Program (EAP) and comprehensive wellness initiatives</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":278}"> </span></span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;"><span data-contrast="auto">🌱 <strong>Growth: </strong></span><span data-contrast="auto">Access to ongoing learning and development opportunities and career advancement</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></span></li>
</ul>
<p><span data-contrast="auto">At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!</span> </p>
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<p><span style="font-size: 8pt;">Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf">USCIS</a>. </span></p>
<p><span style="font-size: 8pt;">#LI-MS1 #LI-Remote</span></p>
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<p> </p><div class="content-conclusion"><p></p>
<p class="x_elementtoproof"><span data-olk-copy-source="MessageBody">Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.</span></p>
<p class="x_elementtoproof">Want to see what life at Nextiva is all about? Connect with us on <u><a href="https://www.instagram.com/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="5">Instagram</a></u>, <u><a href="https://www.instagram.com/nextivamexico" target="_blank" data-auth="NotApplicable" data-linkindex="6">Instagram MX</a></u>, <u><a href="https://www.youtube.com/user/NextivaOfficial" target="_blank" data-auth="NotApplicable" data-linkindex="7">YouTube</a></u>, <u><a href="https://www.linkedin.com/company/nextiva" target="_blank" data-auth="NotApplicable" data-linkindex="8">LinkedIn</a></u>, and the <u><a href="https://www.nextiva.com/blog/" target="_blank" data-auth="NotApplicable" data-linkindex="9">Nextiva Blog</a></u>.</p>
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