AS400 Computer Operator at Capstone Integrated Solutions

<p>Operators keep client production environments running. The role covers system backups, report distribution, and continuous monitoring of system and application jobs, with escalation to the designated programming team members when a production job errors. Operators may also monitor communications equipment and perform limited troubleshooting and problem resolution, serving as first-line support for operational and security issues across the environments CapNexus manages. This is a <strong>full-time, fully remote, overnight (3rd shift) position</strong> on a <strong>fixed 4-day, 10-hour schedule (Wednesday–Saturday, Eastern Time)</strong>.</p> <p><strong>SCHEDULE — FIXED, EASTERN TIME</strong></p> <ul> <li><strong>Wednesday, Thursday, Friday: </strong>8:00 PM – 6:00 AM ET</li> <li><strong>Saturday: </strong>6:00 PM – 4:00 AM ET</li> <li><strong>4 × 10-hour shifts = 40 hours/week. </strong>The schedule is fixed; additional 3rd-shift nights may be offered to cover team vacations/PTO.</li> <li><strong>Nights, weekends, and holidays </strong>are part of the regular schedule.</li> </ul> <p><strong>PAY &amp; BENEFITS</strong></p> <ul> <li><strong>$20-30/hour, </strong>full-time with benefits.</li> <li><strong>Overtime: </strong>hours over 40 per week are paid at time and a half.</li> <li><strong>Holiday pay: </strong>8 hours of holiday pay provided by the business, plus pay for all hours worked.</li> </ul> <p><strong>WORK SETUP &amp; TEAM</strong></p> <ul> <li><strong>100% remote </strong>— work from home.</li> <li><strong>Equipment provided: </strong>laptop(s), monitors, stands, and a small UPS to hold power through brief outages.</li> <li><strong>Candidate provides: </strong>a phone and reliable high-speed home internet (internet and hotspot are not provided).</li> <li><strong>Team: </strong>6-person operations team; reports to the Operations Manager.</li> <li><strong>Works independently: </strong>one operator per shift (two operators on Saturdays, 8:00 PM – 4:00 AM). Client escalation contacts and an on-call operations staff member are available for support.</li> <li>Perform routine maintenance on system hardware and its peripherals.</li> <li>Monitor the operation of core systems and auxiliary equipment throughout the shift.</li> <li>Own all production job scheduling requests for the assigned shift.</li> <li>Contribute to the review of operating standards alongside the supervisor.</li> <li>Execute tape library, problem management, help desk, and documentation functions.</li> <li>Identify and document job scheduling and processing problems arising from software or hardware malfunctions.</li> <li>Report all incidents and supporting detail to clients and management.</li> <li>Ensure every processing requirement is met on a timely basis.</li> <li>Follow defined escalation procedures when issues and errors arise.</li> <li>Process security requests as appropriate, based on the client statement of work (SOW).</li> </ul> <p><strong>REQUIRED</strong></p> <ul> <li><strong>3–5 years of hands-on IBM i (AS/400) operations experience. </strong>Additional training provided.</li> <li>Hands-on experience in an operations environment.</li> <li>Understanding of operating system principles, concepts, practices, and standards.</li> <li>Ability to identify problems, collect data, and resolve routine problems of limited scope and complexity within established policies and procedures.</li> <li>Strong oral and written communication skills.</li> <li>Ability to work effectively within a team environment.</li> <li>Ability to manage multiple projects, activities, and tasks simultaneously.</li> <li>Facilitation and change management skills.</li> <li><strong>Able to work a fixed overnight schedule, including weekends and holidays, </strong>and open to picking up additional 3rd-shift coverage when needed.</li> <li><strong>Comfortable working independently </strong>as the sole operator on shift.</li> <li><strong>Phone and reliable high-speed home internet.</strong></li> </ul> <p><strong>PREFERRED</strong></p> <ul> <li>Experience with third-party scheduling software such as Fortra ROBOT.</li> <li>Experience with IBM HMC (Hardware Management Console).</li> <li>Experience in retail systems operations and store polling.</li> <li>Understanding of IBM Power Systems, with the ability to troubleshoot hardware problems.</li> <li>Experience managing and logging tape libraries.</li> <li>Experience with Island Pacific and JDA MMS.</li> </ul>