Services Operations Manager at Glean

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</span></div></div><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role:</strong></span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">In this role, you will help create operational clarity and scalability for the Professional Services organization by:</span></div> <div> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Improving visibility into services performance</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensuring the PSA system is well-governed and reliable</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Enabling leadership with actionable data</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Supporting a scalable services delivery model</span></li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>You will:</strong></span></div> <div> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">PSA Platform Ownership</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the primary administrator and subject matter expert for the Professional Services Automation (PSA) platform.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage system configuration, workflows, data quality, and ongoing enhancements.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive adoption and ensure the PSA supports scalable services delivery.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Services Operations &amp; Process Improvement</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Design and optimize operational processes across project creation, resourcing, delivery tracking, and project closure.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support the development and operationalization of the services delivery strategy.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Resource Planning &amp; Delivery Insights</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Services leadership to support resource planning, utilization tracking, and capacity management.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide visibility into delivery performance and staffing needs.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Reporting &amp; Analytics</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and maintain dashboards and reporting for key services metrics such as utilization, delivery timelines, project health, and services revenue.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide data-driven insights to support operational decisions.</span></li> </ul> </li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cross-Functional Collaboration</span> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Professional Services, Finance, and Revenue Operations to improve post-sales workflows and reporting.</span></li> </ul> </li> </ul> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About you:</strong></span></div> <div> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years in Professional Services Operations within SaaS/technology companies.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with PSA tools, reporting, dashboards, and operational metrics.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong analytical skills with advanced Excel/Google Sheets proficiency.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent project management, organization, and cross-functional communication.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience supporting global teams in fast-paced environments with strong English proficiency.</span></li> </ul> </div> <div> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Location:<br></strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This role is hybrid&nbsp;(4 days a week in our Bangalore office)</span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><br></strong></span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Compensation &amp; Benefits:</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Compensation offered will<strong> </strong>be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span></p> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span><br><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">#LI-HYBRID</span></div><div class="content-conclusion"><div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>AI-First Mindset at Glean:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. <strong>As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. </strong>Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.</span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Global Data Privacy Notice for Job Candidates and Applicants:</strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our <a href="https://www.glean.com/privacy"><strong>Privacy Policy</strong></a>. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>.</span></div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><br>By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the <a href="https://www.glean.com/arbitrationagreement"><strong>Applicant Arbitration Agreement</strong></a>, and I agree to the terms.&nbsp;&nbsp;</span></div></div>