Technical Account Manager at Zuora

<h3><strong>About Zuora</strong></h3> <p>At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.</p> <h3>&nbsp;</h3> <h3><strong>The Opportunity</strong></h3> <p class="p8i6j01 paragraph">We are looking for a Technical Account Manager to join our team!</p> <p class="p8i6j01 paragraph">The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.</p> <p class="p8i6j01 paragraph">You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.</p> <p class="p8i6j01 paragraph">Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.</p> <p class="p8i6j01 paragraph">As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.</p> <p class="p8i6j01 paragraph">If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.</p> <p class="p8i6j01 paragraph">This is a location-specific position that requires you to come into the office regularly to be most effective.</p> <p class="p8i6j01 paragraph">Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.</p> <h3>&nbsp;</h3> <h3><strong>About You</strong></h3> <p class="p8i6j01 paragraph">Your experience</p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).</li> <li class="p8i6j0a">Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.</li> <li class="p8i6j0a">Experience working directly with technical stakeholders to design data models, process flows, and system integrations.</li> <li class="p8i6j0a">Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.</li> <li class="p8i6j0a">Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.</li> <li class="p8i6j0a">Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.</li> <li class="p8i6j0a">Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.</li> <li class="p8i6j0a">Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.</li> </ul> <h3>&nbsp;</h3> <h3><strong>About The Team</strong></h3> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.</li> <li class="p8i6j0a">Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.</li> <li class="p8i6j0a">Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.</li> <li class="p8i6j0a">Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.</li> <li class="p8i6j0a">Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.</li> <li class="p8i6j0a">Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.</li> <li class="p8i6j0a">Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.</li> </ul> <p>&nbsp;</p> <h3>Benefits</h3> <p>Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:</p> <ul> <li>Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs</li> <li>Medical, dental, and vision insurance</li> <li>Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break</li> <li>Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)</li> <li>Learning &amp; development stipend to support ongoing growth</li> <li>Opportunities to volunteer and give back, including charitable donation matching where available</li> <li>Mental wellbeing resources and support</li> </ul> <p><em>*Benefits may vary by location; details will be shared during the interview process</em></p> <p>&nbsp;</p> <p>#ZEOLife at Zuora</p> <p>ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:</p> <p>&nbsp;</p> <ul> <li>Collaborate deeply across teams and regions</li> <li>Learn constantly and iterate often</li> <li>Build an inclusive, high-performance culture where people feel inspired, connected, and valued</li> </ul> <h4>Our Commitment to an Inclusive Workplace</h4> <p>Think, be and do you.<br>At Zuora, different perspectives, experiences, and contributions matter — everyone counts.</p> <p>Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p> <p>We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to&nbsp;<a href="mailto:[email protected]"><strong>[email protected]</strong></a> (or local equivalent, where applicable).</p>