Weekend Executive Operations Manager (Virtual | Philippines-Based) at That 1 Detailer

This Role Is Not for Beginners.
We are hiring a Weekend Chief of Staff to operate as the CEO’s executive proxy.
On weekends, you are the authority.
You are responsible for ensuring that operations run smoothly, escalations are resolved decisively, and the CEO remains undisturbed unless there is a true emergency.
If you are looking for instructions, task lists, or constant approvals — this role is not for you.
This position requires maturity, judgment, and executive-level ownership.

The Mandate
Your mandate is simple:
Nothing reaches the CEO unless it absolutely must.
You will:

• Take full control of weekend escalations

• Lead the support team handling complex cases

• Oversee Sales and Customer Success performance

• Ensure administrative systems operate without failure

• Make judgment calls confidently

• Communicate outcomes clearly and concisely

You are not escalating problems.
You are resolving them.

Authority & Responsibility
During weekend hours:

• You are the operational decision-maker

• You are the escalation endpoint

• You are responsible for outcomes

This is not a coordination role.
This is a command role.

The Standard We Expect
You must be:

• Exceptionally proactive

• Calm under pressure

• Decisive and confident

• Operationally sophisticated

• Emotionally intelligent

• Highly organized

• Fluent in professional English

You should already have experience:

• Managing high-stakes escalations

• Leading remote teams

• Making decisions without executive supervision

• Protecting executive time

Minimum Qualifications

• 5+ years in senior operations, executive support, or Chief of Staff–level roles

• Demonstrated experience resolving escalations independently

• Experience overseeing customer-facing teams

• Strong operational systems knowledge (CRM, support systems, project tools)

• Clear, executive-level written communication