Sr. BT Support Specialist I at Samsara

Remote - VancouverFull-timeRemoteInformation TechnologyPosted 15 days ago

About the Role

<div class="content-intro">Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</div><h4>About the role:</h4> Samsara is looking for a driven IT Specialist to help create and support Samsara's cloud-first IT strategy, enabling rapid company growth.  A typical day may include new site planning, network bring-up/troubleshooting, managing vendors, evaluating new products, responding to internal requests for support, or developing automation to enable us to work better. Our technical team brings a diverse set of technical interests and experiences, from hacking on home automation, modding and racing their cars, building gaming computers, and automotive applications for wireless technologies. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company. This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role. You will be required to work Pacific Timezone, between 8:30AM to 5:30PM PST.   You should apply if: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. </li> </ul> <h4>In this role, you will: </h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Have a solid understanding of Okta, including app integrations, automating rules etc.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Deploy and manage systems that foster collaboration and productivity at scale.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Plan and integrate the tools and services which run our workplaces. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Utilize knowledge of Apple products (Macbooks, iPhones, etc)</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain an escalated tickets queue and respond to requests in a helpful and timely way</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Document IT policies and procedures</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive core operations that keep the company secure and productive.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Mentor new hires as the organization grows quickly</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices</li> </ul> <h4>Minimum requirements for the role:</h4> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Minimum of 6 years of experience working in an IT Role </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must have experience working with Okta, Google Workspace, </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must have a minimum of 2 years of Tier II escalation support experience. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Available to work Pacific Timezone, between 8:30AM to 5:30PM PT</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Must reside in Canada </li> </ul> Preferred Requirements for the role:  <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math) </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Technical Certification</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.</div><div class="title">Annual Base Salary</div><div class="pay-range">$88,825—$114,950 USD</div></div></div><div class="content-conclusion">Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why <a href="https://www.samsara.com/company/careers/benefits">our rewards</a> are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working  At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations  Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email <a href="mailto:[email protected]">[email protected]</a> or <a href="https://forms.gle/DrM6DFQUiSgfPtCVA">click here</a> if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use <a href="https://hiretofu.com/privacyPolicy">Tofu</a>, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s <a href="https://www.samsara.com/legal/candidate-privacy-notice">Candidate Privacy Notice</a> for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our <a href="https://samsara.com/blog/avoiding-fake-job-offers">blog post here</a>.</div>

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