Manager, Customer Operations at Berlin Packaging

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898. &nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. &nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth.&nbsp;Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!</span></p></div><p style="line-height: 1; text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are seeking a Manager, Customer Operations who is responsible for building, developing, and motivating a team of Account Coordinators to deliver world class customer thrill and maximize profitability. Partners with internal teams including sales, supply chain, warehouse, operations, and corporate groups to deliver the Anything Is Possible culture.&nbsp;&nbsp;</span></p> <p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u>Key Accountabilities:</u></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage strategic projects related to new and continuing customer development.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide feedback, coaching, and development to the Account Coordinator team.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">May directly handle customer accounts.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Fulfills employee and employer portion of the Berlin Values.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u>Knowledge, Skills, Abilities: </u></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelor’s degree or equivalent experience required.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated leadership; prior management experience is strongly preferred.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge and ability to resolve customer account and process-related issues.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent problem solving, decision making, and analytical skills.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Is flexible; seeks out opportunities for continuous improvement and new ways of working.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Technologically savvy.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u>Working Environment</u></strong><strong>: </strong>Sales and Distribution Center Office</span></p><div class="content-conclusion"><p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; font-weight: bold;">Berlin Packaging offers an outstanding compensation and benefits package including:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Competitive PTO including vacation, personal days, holidays, and sick time</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">1Berlin Shared Ownership Plan</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Profit sharing</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) with company match</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Medical, Dental, and Vision insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health Savings Account (HSA)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid parental leave for up to 12weeks</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health club reimbursement</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Tuition reimbursement</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">529 college savings plan</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Program for mental health and well-being</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Calm app to improve mental wellbeing</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee referral program</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance</span></li> </ul> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-weight: bold;">At Berlin Packaging, we look at candidates’ skills but hire based on traits</span>. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-weight: bold;">Berlin Packaging provides equal employment opportunities</span> for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Visit our <a href="https://www.berlinpackaging.com/careers/" target="_blank">Careers</a> page for more information on our <em>Anything is Possible</em> culture and Total Rewards.</span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><em><span style="color: rgb(0, 0, 0);">*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.</span></em></span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><em>*This position is not eligible for sponsorship.</em></span></p> <p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><em>#LI-SW1</em></span></p></div>