Customer Success Manager - SMB at SimilarWeb

<p><em>At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.</em></p> <p data-path-to-node="5">&nbsp;</p> <p data-path-to-node="5">We are looking for a strategic, commercially-minded <strong>Customer Success Manager </strong>to own the end-to-end post-sales lifecycle for our SMB segment. In this role, you will act as a trusted advisor, driving high product adoption, securing predictable renewals, and unlocking expansion revenue.<br><br><strong>Why will your role be so important? </strong></p> <p data-path-to-node="5">Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As a CSM, you’ll lead the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth. You'll manage relationships with customers and key decision-makers, working closely to help them achieve their business goals and KPIs.</p> <p data-path-to-node="7"><strong>So, what will you be doing all day?</strong></p> <ul> <li><strong data-path-to-node="8,0,0" data-index-in-node="0">Own the Renewal &amp; Growth Cycle:</strong> Lead the entire renewal process - including forecasting, negotiation, and closing - while identifying inbound and outbound upsell opportunities to drive revenue growth.</li> <li><strong data-path-to-node="8,1,0" data-index-in-node="0">Drive Adoption &amp; Value Realization:</strong> Partner with the Onboarding team to deliver structured implementations, and establish a proactive engagement cadence (reviews, workshops) to maximize product utilization and prove ROI.</li> <li data-path-to-node="8,1,0"><strong data-path-to-node="8,2,0" data-index-in-node="0">Monitor Account Health &amp; Mitigate Churn:</strong> Analyze usage data and health metrics to catch churn risks early, taking decisive action to protect accounts and ensure long-term retention.</li> <li><strong data-path-to-node="8,3,0" data-index-in-node="0">Maintain Cross-Functional Collaboration &amp; CRM Hygiene:</strong> Partner with Sales, Product, and Support to remove customer blockers, surface product feedback, and maintain impeccable forecast accuracy and documentation within the CRM.</li> </ul> <p data-path-to-node="10"><strong>Your background:</strong></p> <ul> <li data-path-to-node="11,0,0"><strong data-path-to-node="11,0,0" data-index-in-node="0">Experience:</strong> 2+ years of experience in a customer-facing role within a SaaS organization (such as Customer Success, Account Management, or Sales).</li> <li data-path-to-node="11,0,0"><strong data-path-to-node="11,1,0" data-index-in-node="0">Commercial Track Record:</strong> Proven success meeting or exceeding retention and revenue growth targets, with hands-on experience owning the full renewal cycle (including forecasting, negotiation, and closing).</li> <li data-path-to-node="11,0,0"><strong data-path-to-node="11,3,0" data-index-in-node="0">SaaS Acumen:</strong> Deep understanding of SaaS subscription models, customer lifecycle management, and knowledge of value-based selling and renewal management methodologies.</li> <li data-path-to-node="11,0,0"><strong data-path-to-node="11,4,0" data-index-in-node="0">Tech Stack &amp; Data Literacy:</strong> Familiarity with CRM systems (e.g., Salesforce) and customer success platforms, with the ability to interpret usage data and translate those insights into actionable engagement strategies.</li> </ul> <div> <p><strong>Why you’ll love being a Similarwebber:</strong></p> <div class="p-workspace__primary_view_body"> <div class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <div> <div id="message-list"> <div id="message-list" class="c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade"> <div class="c-scrollbar__hider" data-qa="slack_kit_scrollbar"> <div class="c-scrollbar__child"> <div class="c-virtual_list__scroll_container" data-qa="slack_kit_list"> <div id="message-list_1765890802.497309" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1765890802.497309"> <div class="c-message_kit__background c-message_kit__background--hovered p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false" data-msg-ts="1765890802.497309" data-msg-channel-id="D081L8ZAVL4"> <div class="c-message_kit__hover c-message_kit__hover--hovered" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Impact&nbsp;</strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f60e.png" alt=":sunglasses:" aria-label="sunglasses emoji" data-stringify-type="emoji" data-stringify-emoji=":sunglasses:"></span></strong><strong data-stringify-type="bold">:</strong> Work with the world’s leading digital intelligence platform and make a real difference.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Innovation </strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f680.png" alt=":rocket:" aria-label="rocket emoji" data-stringify-type="emoji" data-stringify-emoji=":rocket:"></span></strong><strong data-stringify-type="bold">:</strong>&nbsp;Bring your ideas forward - we empower you to drive change.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Hybrid work model</strong>: 3 days in our office and 2 days working from home<span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f3e1.png" alt=":house_with_garden:" aria-label="house with garden emoji" data-stringify-type="emoji" data-stringify-emoji=":house_with_garden:"></span>.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Our Office:</strong>&nbsp;Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Benefits:</strong>&nbsp;5 weeks of vacation, birthday day off, 3 sick days, or Multisport&nbsp;<span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f60e.png" alt=":sunglasses:" aria-label="sunglasses emoji" data-stringify-type="emoji" data-stringify-emoji=":sunglasses:"></span></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Top-tier Hardware&nbsp;</strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f469-1f3fb-200d-1f4bb.png" alt=":female-technologist::skin-tone-2:" aria-label="female technologist emoji with light skin tone" data-stringify-type="emoji" data-stringify-emoji=":female-technologist::skin-tone-2:"></span></strong><strong data-stringify-type="bold">:</strong>&nbsp;MacBook Pro M3, dual monitors, standing desks.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Team Events&nbsp;</strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f389.png" alt=":tada:" aria-label="tada emoji" data-stringify-type="emoji" data-stringify-emoji=":tada:"></span></strong><strong data-stringify-type="bold">:</strong>&nbsp;Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Equity&nbsp;</strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f4b8.png" alt=":money_with_wings:" aria-label="money with wings emoji" data-stringify-type="emoji" data-stringify-emoji=":money_with_wings:"></span></strong><strong data-stringify-type="bold">:</strong>&nbsp;Share in Similarweb’s success.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Career Growth&nbsp;</strong><strong data-stringify-type="bold"><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f680.png" alt=":rocket:" aria-label="rocket emoji" data-stringify-type="emoji" data-stringify-emoji=":rocket:"></span></strong><strong data-stringify-type="bold">:</strong>&nbsp;Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_bottomSpacer" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="bottomSpacer"></div> </div> </div> </div> <div class="c-scrollbar__track">&nbsp;</div> </div> </div> </div> </div> </div> <div class="workspace__primary_view_footer p-workspace__primary_view_footer--float"> <div class="p-message_pane_input" data-qa="message_input_container"> <div class="p-message_pane_input_inner"> <div class="p-message_pane_input_inner_main"> <div class="p-workspace__input p-message_input_unstyled p-message_input_unstyled--attachments-visible"> <div class="p-message_input__input_container_unstyled c-wysiwyg_container c-wysiwyg_container--theme_light c-wysiwyg_container--with_footer c-wysiwyg_container--theme_light_bordered c-basic_container c-basic_container--size_medium"> <div class="c-basic_container__body"> <div class="c-wysiwyg_container__formatting" data-qa="wysiwyg-container_formatting-enabled"> <div class="p-texty_sticky_formatting_bar"> <div> <div class="p-composer__body p-composer__body--visible p-composer__body--unstyled">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p><em>#LI-Onsite</em></p> </div> <div> <p>We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available&nbsp;<a href="https://www.similarweb.com/corp/legal/applicant-privacy-policies/" target="_blank">here</a>.</p> </div><div class="content-conclusion"><p>We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available <a href="https://www.similarweb.com/corp/legal/applicant-privacy-policies/" target="_blank">here</a>.</p></div>