Client Service Associate （クライアントサービス・アソシエイト） at Guidepoint

東京都, JapanFull-timeClient ServicePosted 5 months ago

About the Role

Overview: <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"e79de3a2-b77a-4fd2-b1cb-c250c10ddb5b|213","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.  Interview Process:  <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Meet your Guidepoint Recruiter!  <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Initial Candidate Screen </li> </ul> </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Meet the Guidepoint Teams!  <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Hiring Manager Interview </li> </ul> </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Hiring Team Interview </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Mock Assessment <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Complete a stimulated client request and gain more insight into the role </li> </ul> </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Mock Review Interview</li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Interview Process Outcome </li> </ul> Who We Are:  <ul> <li style="font-size: 10pt;">Team-oriented and collaborative </li> <li style="font-size: 10pt;">Hard-working professionals who strive for excellence </li> <li style="font-size: 10pt;">Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients </li> <li style="font-size: 10pt;">Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint </li> <li style="font-size: 10pt;">Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. </li> </ul> <img style="max-width: 100%;" src="https://image.guidepoint.global/lib/fe3711717164047f751177/m/1/92646458-7cd4-4d5b-8ea3-5c7e820e5eda.jpg" alt="" width="400"> What you will own:  <ul> <li style="font-size: 10pt;"> Work with Project Managers and other team members to develop strategies for satisfying each client project request </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered  </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Screen experts for their suitability for specific client projects and create professional profiles for client consideration  </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors  </li> </ul> <iframe src="https://player.vimeo.com/video/1014562761?title=0&byline=0&portrait=0&color=8dc7dc" width="425" height="350"></iframe> Experience you will bring: <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Bachelor’s degree or above </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Previous internship, volunteering or extracurriculars</li> </ul> Skills you will bring: <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Desire to work in a sales/ lead generation role that is KPI and metrics-driven </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Ability to work in a fast-paced entrepreneurial environment </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Excellent time management and organizational skills </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Outgoing personality with the ability to speak with people at all professional levels </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Intellectual curiosity and desire to learn </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Excellent written and verbal communication skills in Japanese and English </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Demonstrated ability to work both individually and as part of a team </li> </ul> What We Offer:  Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance. <ul> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Hybrid work environment, 2 days work from home </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">International exposure to the global Guidepoint client service teams </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Monthly commissions paid in USD </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Generous paid annual leave </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Casual and entrepreneurial work environment </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Social and team-building events </li> <li style="font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Central office location in Marunouchi, located near Otemachi and Tokyo stations</li> </ul> About Guidepoint: Guidepoint powers end-to-end research workflows for the world’s best research teams. Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions. At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.   <h3>ポジション概要</h3> GuidepointのClient Serviceチームでは、クライアントがより良いビジネス上の意思決定を行えるよう、各業界・分野の専門家（エキスパート）との橋渡しを行っています。 クライアントごとのリサーチニーズを的確に理解し、そのテーマに最も適した専門家を特定・ご紹介します。案件によっては、ご依頼から数時間以内に最適な専門家を探し出すこともあり、スピード感のある環境です。 <h3>主な仕事内容</h3> <ul data-spread="false"> <li>Project Managerやチームメンバーと連携し、クライアントからの各プロジェクト依頼に応えるためのリサーチ・人材探索戦略を立案</li> <li>クライアントのニーズに合う業界専門家を特定し、Guidepointのエキスパートネットワークへの参加を提案</li> <li>LinkedIn、プレスリリース、ケーススタディ、その他オンライン情報を活用し、クライアントの戦略・投資上の課題に適した専門家をリサーチ</li> <li>候補となる専門家へのヒアリングを行い、各プロジェクトへの適性を確認</li> <li>クライアントへ紹介するための専門家プロフィールを作成</li> <li>国内外のGuidepointメンバーや各オフィス、エキスパートと連携し、良好な関係を構築・維持</li> </ul> <h3>応募資格</h3> <ul data-spread="false"> <li>大学卒業以上</li> <li>インターンシップ、ボランティア、課外活動などの経験</li> </ul> <h3>求めるスキル・人物像</h3> <ul data-spread="false"> <li>KPIや数値目標を意識したセールス／リードジェネレーション業務に興味のある方</li> <li>スピード感のある環境で柔軟に対応できる方</li> <li>タイムマネジメント力・高い自己管理能力をお持ちの方</li> <li>幅広い役職・バックグラウンドの方と積極的にコミュニケーションを取れる方</li> <li>知的好奇心があり、新しい業界やテーマについて学ぶことが好きな方</li> <li>日本語・英語ともに優れたコミュニケーション能力をお持ちの方（読み書き・会話）</li> <li>個人でもチームでも主体的に業務を進められる方</li> </ul> <h3>Guidepointで働く魅力</h3> Client Service Associateは、成果に応じて年間最大7,180,000円の報酬を得ることが可能です。報酬は、固定残業代を含む基本年俸と、個人のパフォーマンスに連動した変動報酬で構成されています。 <ul data-spread="false"> <li>ハイブリッド勤務（週2日在宅勤務）</li> <li>GuidepointのグローバルClient Serviceチームと連携する国際的な環境</li> <li>米ドルで支給される月次コミッション</li> <li>充実した有給休暇</li> <li>カジュアルでチャレンジを歓迎する職場環境</li> <li>社内交流・チームビルディングイベント</li> <li>大手町駅・東京駅からアクセスしやすい丸の内エリアのオフィス</li> <li>メンターシップやリーダーからのサポートを通じたキャリア成長の機会</li> </ul> <h3>選考プロセス</h3> <ol data-spread="false"> <li>Recruiterとの初回面談</li> <li>Hiring Manager面接</li> <li>Hiring Team面接</li> <li>Mock Assessment（実際のクライアント依頼を想定した課題）</li> <li>Mock Review Interview</li> <li>選考結果</li> </ol> <h3>Guidepointについて</h3> Guidepointは、世界中の企業や投資家などのリサーチを支援するグローバル企業です。 200万人以上の専門家ネットワークと1,600名以上の従業員を擁し、専門家とのコンサルテーション、サーベイ、イベント、独自コンテンツ、AIを活用したツールなどを通じて、クライアントが重要な意思決定を行うために必要な知見へのアクセスを提供しています。 <img style="max-width: 100%;" src="https://image.guidepoint.global/lib/fe3711717164047f751177/m/1/968efc5d-bd8c-4854-8584-5a709eeb11e2.jpg" alt="" width="842"> #LI-JL1 #LI-Hybrid

About the Role

Related Roles