Director, Product Management - Search & Discovery at Coupang

Mountain View, USAFull-timeSearch and DiscoveryPosted 10 days ago

About the Role

<div class="x_elementToProof" data-olk-copy-source="MessageBody">We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.</div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.</div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.</div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Search and Discovery Product</strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.</div> <div class="x_elementToProof"><br>We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!<br><br></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Role Overview</strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product leader will be responsible for a key area of Search within the Search & Discovery org as a senior IC or Tech lead who may mentor some junior PMs along with their own IC scope.</div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>What You Will Do</strong></div> <ul data-editing-info="{"applyListStyleFromLevel":true}"> <li> <div class="x_elementToProof">Strategic Impact: Define and execute on the vision, strategy, and roadmap for Search - driving quarterly planning and driving daily execution to deliver unique customer experiences.</div> </li> <li> <div class="x_elementToProof">Goal Ownership & Execution: Partner with business and technology stakeholders to define OKRs and identify key problems that unlock targeted growth. Own and deliver OKRs by defining product roadmaps and driving day-to-day execution, ensuring high-quality and timely delivery.</div> </li> <li> <div class="x_elementToProof">Metrics Definition & Data-Driven Insights: Define input and output metrics, regularly reviewing them to proactively gain insights and improve search. Conduct deep data analysis to generate actionable insights for defining and solving complex business problems.</div> </li> <li> <div class="x_elementToProof">Competitive Analysis & Benchmarking: Perform competitive analysis to understand how leading eCommerce businesses solve problems and benchmark Coupang’s products and practices against global best-in-class standards, identifying opportunities for improvement.</div> </li> <li> <div class="x_elementToProof">Cross-Functional Collaboration: Effectively communicate, collaborate, and drive alignment with diverse stakeholders, including senior executives across business and technology partners, ensuring seamless execution.</div> </li> <li> <div class="x_elementToProof">Team Development & Culture: Conduct product manager interviews and participate in hiring decisions to attract top talent. Provide performance feedback for peers and partners, fostering a culture of excellence and continuous improvement.</div> </li> </ul> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Basic Qualification</strong></div> <ul data-editing-info="{"applyListStyleFromLevel":true}"> <li> <div class="x_elementToProof">Experience with Search/Ads or large scale ML systems</div> </li> <li> <div class="x_elementToProof">Hands on experience vibe coding and building prototypes with LLMs</div> </li> <li> <div class="x_elementToProof">MBA with a Bachelor's degree in Computer Science, Engineering, or equivalent experience.</div> </li> <li> <div class="x_elementToProof">10+ years of experience in ML product management, including developing, delivering, and executing on a strong product vision.</div> </li> <li> <div class="x_elementToProof"> AI first analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture.</div> </li> <li> <div class="x_elementToProof">Bias for action and willingness to dive deep and get your hands dirty to get the job done.</div> </li> <li> <div class="x_elementToProof">Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews.</div> </li> <li> <div class="x_elementToProof">Ability to think strategically and at the same time stay on top of tactical execution.</div> </li> </ul> <div> </div> <div> </div> <div><strong>Preferred Qualification</strong></div> <ul data-editing-info="{"applyListStyleFromLevel":true}"> <li> <div>Background in Search/Ads ML</div> </li> <li> <div>Experience in launching and scaling consumer facing products, with ecommerce experience a definite plus</div> </li> <li> <div>Experience working with multiple teams across different geographies</div> </li> </ul> <div> </div> <div> </div> <div><strong>Pay & Benefits</strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof">Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.</div> <div class="x_elementToProof">The base pay for this position ranges from $232,000/year to $290,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.</div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>General Description of All Benefits</strong></div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof">Medical/Dental/Vision/Life, AD&D insurance</div> <div class="x_elementToProof">Flexible Spending Accounts (FSA) & Health Savings Account (HSA)</div> <div class="x_elementToProof">Long-term/Short-term Disability</div> <div class="x_elementToProof">Employee Assistance Program (EAP) program</div> <div class="x_elementToProof">401K Plan with Company Match</div> <div class="x_elementToProof">18-21 days of the Paid Time Off (PTO) a year based on the tenure</div> <div class="x_elementToProof">12 Paid Holidays</div> <div class="x_elementToProof">Up to 6 weeks of Paid Parental leave</div> <div class="x_elementToProof">Pre-tax commuter benefits</div> <div class="x_elementToProof">MTV - [Free] Electric Car Charging Station </div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>General Description of Other Compensation</strong></div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof">“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.  </div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Recruitment Process and Others</strong></div> <div class="x_elementToProof">Recruitment Process</div> <ul data-editing-info="{"applyListStyleFromLevel":true}"> <li> <div class="x_elementToProof">Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer</div> </li> <li> <div class="x_elementToProof">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</div> </li> <li> <div class="x_elementToProof">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage</div> </li> </ul> <p class="x_elementToProof"> </p> <p class="x_elementToProof"><strong>Details to Consider</strong></p> <ul> <li>This job posting may be closed prior to the stated end date for application if all openings are filled.</li> <li>Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</li> <li>Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.</li> </ul> <p class="x_elementToProof"> </p> <p class="x_elementToProof"><strong>Privacy Notice</strong></p> <ul> <li>Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/</li> </ul> <p class="x_elementToProof"><em>Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.  </em><em>If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at </em><a id="OWA2a41cab3-9452-8a9e-2795-085c3ebb932b" class="x_OWAAutoLink" href="mailto:[email protected]" data-linkindex="0"><em>[email protected]</em></a><em>.</em></p> <p class="x_elementToProof"> </p> <p class="x_elementToProof"><strong>Job Requisition ID</strong>: R0071803</p>

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