Pharmacy Technician (Refill Calls) at Shields Health Solutions

<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="text-decoration: underline;"><span style="font-weight: bold;">Patient Engagement Specialist (Pharmacy Technician)</span></span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA)</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">About the Role</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Location:</span> <span style="text-decoration: underline;">Remote</span>, Monday - Friday, 8:30AM - 5:00PM PST.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><strong>Compensation:</strong> An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.</p> <p style="margin: 0in; line-height: 15pt; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You’ll Do</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Coordinate and process medication refills, including data entry and claim adjudication</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Place outbound refill calls and assist patients through the refill request</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Respond to and resolve inbound patient and provider inquiries</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Clarify prescription orders with pharmacists or clinical staff</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Maintain and update patient and prescription data in software systems</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Spot trends, recommend improvements, and support process</span><span style="font-family: 'Cambria Math'; font-size: 11.0pt;">‑</span><span style="font-family: Calibri; font-size: 11.0pt;">improvement initiatives</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Partner with cross</span><span style="font-family: 'Cambria Math'; font-size: 11.0pt;">‑</span><span style="font-family: Calibri; font-size: 11.0pt;">functional teams to deliver a seamless patient experience</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Maintain confidentiality and uphold high-quality service standards</span></li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You’ll Get:</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Medical, dental, and vision insurance</span><span style="font-family: Calibri; font-size: 11.0pt;"> starting day one</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">401(k) with match</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">4 weeks PTO</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">10 paid holidays</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Paid parental leave</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">short-term disability</span><span style="font-family: Calibri; font-size: 11.0pt;">, and </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">professional development</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Access to employee resource groups and wellness programs</span></li> </ul> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You Need:</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Must have active Washington OR Oregon Pharmacy Technician license.&nbsp;</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">National certification (CPhT or equivalent) required.</span></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p>California residents employed by or applying for work at Shields have certain privacy rights. Please review our: <span style="text-decoration: underline;"><a href="https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf" target="_blank">California Workforce Privacy Notice</a></span>&nbsp;and <a href="https://www.shieldshealthsolutions.com/privacy-policy/" target="_blank"><span style="text-decoration: underline;">Privacy Policy</span>.&nbsp;&nbsp;</a></p> <p>By providing your mobile number, you agree to receive&nbsp;<span class="markoxh5x70hl" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">text</span> messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.'&nbsp;<span class="mark2cqbd9v63" data-markjs="true" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="">Consent</span>&nbsp;is not a condition of employment.</p> <p>Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div>