Project Coordinator at AvePoint

<p>We are looking for an experienced <strong data-start="317" data-end="340">Project Coordinator</strong> to support the <strong data-start="356" data-end="385">management and operations</strong> of a digital platform. If you have a strong background in <strong data-start="444" data-end="513">project coordination, service support, and stakeholder management</strong>, we want to hear from you!</p> <h4 data-start="571" data-end="593"><strong data-start="576" data-end="591">JOB SUMMARY</strong></h4> <p data-start="594" data-end="817">Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in <strong data-start="754" data-end="814">project management, service support, and user experience</strong>.</p> <p data-start="594" data-end="817">&nbsp;</p> <h3 data-start="946" data-end="976"><strong data-start="950" data-end="974">KEY RESPONSIBILITIES</strong></h3> <h4 data-start="978" data-end="1020"><strong data-start="983" data-end="1018">Business &amp; Platform Operations:</strong></h4> <ul data-start="1021" data-end="1517"> <li data-start="1021" data-end="1109">Assist in business operations and coordination with training partners and customers.</li> <li data-start="1110" data-end="1195">Assist and coordinate with various divisions in daily operations and escalations.</li> <li data-start="1196" data-end="1249">Monitor issues, work items, and their resolution.</li> <li data-start="1250" data-end="1302">Participate in project implementation processes.</li> <li data-start="1303" data-end="1382">Develop and test cross-functional <strong data-start="1339" data-end="1379">Standard Operating Procedures (SOPs)</strong>.</li> <li data-start="1383" data-end="1457">Create and maintain <strong data-start="1405" data-end="1454">Business Continuity Planning (BCP) frameworks</strong>.</li> <li data-start="1458" data-end="1517">Establish and implement <strong data-start="1484" data-end="1514">Risk Assessment frameworks</strong>.</li> </ul> <h4 data-start="1519" data-end="1546"><strong data-start="1524" data-end="1544">Service Support:</strong></h4> <ul data-start="1547" data-end="1853"> <li data-start="1547" data-end="1638">Manage all tickets that are inbound for the platform as <strong data-start="1605" data-end="1635">Level 1 resolution officer</strong>.</li> <li data-start="1639" data-end="1703">Implement and manage a <strong data-start="1664" data-end="1700">SaaS/PaaS Service Support Centre</strong>.</li> <li data-start="1704" data-end="1781">Develop user-facing service support content for the platform and website.</li> <li data-start="1782" data-end="1853">Monitor <strong data-start="1792" data-end="1811">support tickets</strong> and ensure quality resolution delivery.</li> </ul> <h4 data-start="1855" data-end="1891"><strong data-start="1860" data-end="1889">Training &amp; Documentation:</strong></h4> <ul data-start="1892" data-end="2048"> <li data-start="1892" data-end="1987">Assist in onboarding training service providers, shipping lines, and users to the platform.</li> <li data-start="1988" data-end="2048">Develop and maintain content related to user onboarding.</li> </ul> <h3 data-start="2050" data-end="2074"><strong data-start="2054" data-end="2072">QUALIFICATIONS</strong></h3> <ul data-start="2075" data-end="2419"> <li data-start="2075" data-end="2180">3+ years of <strong data-start="2089" data-end="2127">experience in project coordination</strong>, preferably in a <strong data-start="2145" data-end="2177">digital platform environment</strong>.</li> <li data-start="2181" data-end="2253">Experience with <strong data-start="2199" data-end="2222">SaaS/PaaS platforms</strong> and service support systems.</li> <li data-start="2254" data-end="2356">Proficiency in <strong data-start="2271" data-end="2313">creating and maintaining documentation</strong>, including <strong data-start="2325" data-end="2333">SOPs</strong> and <strong data-start="2338" data-end="2353">user guides</strong>.</li> <li data-start="2357" data-end="2419">Strong <strong data-start="2366" data-end="2416">stakeholder management and coordination skills</strong>.</li> </ul> <p data-start="594" data-end="817">&nbsp;</p> <p data-start="594" data-end="817">&nbsp;</p> <p data-start="594" data-end="817">&nbsp;</p> <p data-start="1950" data-end="2052"><strong data-start="1950" data-end="2050">Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!</strong></p> <p data-start="594" data-end="817">&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>