Product Intelligence & Data Analytics Manager at Baton

<div class="content-intro"><h3><span style="font-size: 12pt;"><strong>Who We Are</strong></span></h3> <p><a href="https://www.baton.io/"><strong>Baton</strong></a> is <strong><a href="https://www.ryder.com/en-us/about-us">Ryder</a></strong>’s in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.</p> <p>We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world’s most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.</p> <p><strong>Baton’s mission</strong>: enable supply chain on autopilot.</p> <p>Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you’ll love it here.</p> <hr></div><h1><strong>Basic Job Details</strong></h1> <p><strong>Role</strong>: Product Intelligence &amp; Data Analytics Manager</p> <p><strong>Job Type</strong>: Full Time</p> <p><strong>Work Model</strong>: Remote</p> <p><strong>Location</strong>: United States</p> <h2><strong>Job Description</strong></h2> <p>We are seeking a Product Intelligence &amp; Data Analytics Manager who will own product analytics, KPI frameworks, and executive-ready insight generation across RyderShare and related technology products.</p> <p>This role sits at the intersection of Product, Engineering, Customer Success, and Sales Enablement - translating product usage data, Voice of Customer inputs, and competitive signals into structured narratives, measurable KPIs, and clear business decisions.</p> <p>This is an insight ownership role. You will define what we measure, how we measure it, and how we translate insight into action.</p> <h2><strong>Responsibilities</strong></h2> <p><strong>Product Analytics &amp; KPI Framework Ownership</strong></p> <ul> <li>Own RyderShare product analytics end-to-end, including adoption, activation, retention, feature utilization, and operational effectiveness.</li> <li>Define and maintain core product KPIs aligned to customer value and business outcomes.</li> <li>Ensure KPI consistency, accuracy, and executive trust across dashboards and reporting layers.</li> <li>Partner with Product Managers to evaluate feature performance and inform roadmap prioritization using outcome-focused insights.</li> </ul> <p><strong>Executive Insight &amp; Data Storytelling</strong></p> <ul> <li>Translate complex product usage, customer behavior, and market signals into clear narratives explaining what is happening, why it matters, and what to do next.</li> <li>Move stakeholders beyond descriptive reporting toward recommended actions.</li> <li>Design and maintain executive-ready dashboards and structured insight narratives.</li> <li>Proactively surface risks, trends, opportunities, and recommended decisions across product and customer performance.</li> </ul> <p><strong>Customer &amp; Competitive Intelligence</strong></p> <ul> <li>Tie product usage and adoption data to operational outcomes, customer health, renewals, and growth conversations.</li> <li>Synthesize quantitative analytics with Voice of Customer inputs and qualitative insights.</li> <li>Maintain visibility into competitive dynamics and identify differentiation opportunities or risk areas.</li> <li>Provide account-level and market-level analysis to support cross-functional decision-making.</li> </ul> <p><strong>Cross-Functional Influence &amp; Execution</strong></p> <ul> <li>Drive analysis projects from ambiguous problem definition through structured delivery.</li> <li>Influence Product, Engineering, Customer Success, and Sales without direct authority.</li> <li>Build and scale a structured Product Intelligence capability within Customer Success Enablement.</li> </ul> <h1><strong>Who You Are</strong></h1> <h3><strong>Required Qualifications</strong></h3> <ul> <li><strong>Product Analytics Expertise &amp; In-Depth Insights</strong> <ul> <li>3-5+ years of hands-on experience in product analytics within SaaS or technology-enabled environments.</li> <li>Strong ability to extract insights from product usage, engagement, activation, retention, and feature adoption data.</li> <li>Experience defining and maintaining KPI frameworks aligned to customer and business outcomes.</li> </ul> </li> <li><strong>Data Storytelling Capability</strong> <ul> <li>Ability to translate complex product, data, and market signals into clear narratives and directional strategy.</li> <li>Can present findings to both technical and non-technical audiences, including executive stakeholders.</li> <li>Moves stakeholders beyond descriptive reporting toward recommended actions.</li> <li>Demonstrated ability to ramp quickly on new domains and complex industries.</li> </ul> </li> <li><strong>Project Management &amp; Stakeholder Management</strong> <ul> <li>Experience managing cross-functional stakeholders across Product, Engineering, Customer Success, and Sales.</li> <li>Ability to drive analysis projects from ambiguous problem definition through execution and delivery.</li> <li>Strong cross-functional influence without direct authority.</li> </ul> </li> <li><strong>Data Fluency &amp; BI Execution</strong> <ul> <li>Strong SQL proficiency with the ability to independently structure, clean, validate, and analyze data from multiple sources (including Snowflake or similar cloud data warehouses).</li> <li>Experience building and maintaining trusted dashboards in Power BI (or similar BI tools), ensuring KPI accuracy and consistency across reporting layers.</li> <li>Experience working within structured data warehouse environments and handling data across multiple systems (VoC, CRM, product usage platforms).</li> </ul> </li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>5-8+ years in product analytics, business intelligence, or data analytics within SaaS or technology-enabled environments.</li> <li>Experience synthesizing quantitative product analytics with Voice of Customer (VoC), customer feedback, and qualitative market signals.</li> <li>Experience contributing to competitive positioning, differentiation analysis, or market intelligence initiatives.</li> <li>Background in B2B enterprise SaaS, logistics, freight, supply chain, or operationally complex platforms.</li> <li>Experience operating within organizations with established analytics maturity and standardized KPI frameworks.</li> <li>Exposure to cross-functional enablement work supporting Customer Success, Sales, and executive teams.</li> </ul> <p><strong>Compensation Range: </strong>The annual base salary range for this position is $90,000 - $140,000*. Compensation will vary based on factors including location, skill level, proficiencies, transferable knowledge, and experience.&nbsp;<span class="discussion-level-1 discussion-id-32cf078f-396a-808a-b000-001c1c241116 notion-enable-hover" data-token-index="0">In addition to base salary, this role is eligible for an annual performance bonus.</span></p> <p>&nbsp;</p><div class="content-conclusion"><hr> <h3><span style="font-size: 12pt;"><strong>Why You Should Join</strong></span></h3> <ul> <li><strong>Have an immediate impact:</strong> <ul> <li>With Ryder’s existing customer base of 50,000+ companies and an internal headcount of 43,000, the scale and impact of our products will be large and far-reaching, from day one.</li> </ul> </li> <li><strong>Opportunity to grow and lead in a Fortune 500 company:</strong> <ul> <li>You’ll get to work in a rapidly growing, startup-like environment while having the stability and backing of Ryder and its full executive team.</li> </ul> </li> <li><strong>Creative, fast-paced environment to solve impactful problems in Supply Chain:</strong> <ul> <li>We’re going to design completely new tools for an industry that hasn’t been rethought in decades. And to do this, we need people who think differently.</li> </ul> </li> </ul></div>