VP of Operations at Comprehensive Mobile Care

21175 N 9th Pl., Suite 100 Phoenix, AZ 85024Full-timeCMICPosted 11 days ago

About the Role

VP of Operations  Comprehensive Mobile Insurance Company, Inc. (CMIC)  <table data-tablestyle="MsoNormalTable" data-tablelook="1184"> <tbody> <tr> <td data-celllook="4369"> Location  </td> <td data-celllook="4369"> Phoenix, Arizona — On-site  </td> </tr> <tr> <td data-celllook="4369"> Travel  </td> <td data-celllook="4369"> Limited travel (a few days per month/quarter) for conferences, sister company office visits, and customer/market visits  </td> </tr> <tr> <td data-celllook="4369"> Type  </td> <td data-celllook="4369"> Full-time  </td> </tr> </tbody> </table> Job Description  Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental, audiology, vision, and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix, and CMIC promotes a mission-driven, team-oriented environment.  The VP of Operations will be responsible for:  <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Company-Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.   </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Project Management & Accountability – translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Leadership, People & Culture – maintain existing healthy, mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Financial Stewardship – oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Accurate, Timely KPI & Financial Reporting – develop and maintain real-time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, submitting insurance filings, tax/audit workstreams, etc. Also manage internal relationships for IT/equipment & HR, as well as external relationships for accounting/tax, audit, CRM/technology, banking, investments, legal, and insurance.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">New State Expansion – oversee the development of insurance operations for new states. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Compliance/Regulatory Matters – ensure company-wide adherence to applicable laws and guidelines with respect to insurance, HIPAA/healthcare, payments/financial, and data privacy.  </li> </ul>   Who we are looking for  <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">An Integrator. You get energy from execution, harmony, and accountability. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">A hands-on builder. You will not have a large team beneath you for a while. You build the spreadsheet, write the process, run the report, and work the exception list yourself first, and then delegate where possible. Nothing is beneath you. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1">Leader. You can build culture, exhibit influence, and effectively grow a team and lead through people. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1">Both a process author and enforcer. You are a systems thinker who can see the big picture, make it actionable, and then make sure it’s followed.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1">Detail-hungry. You are willing to get in the weeds and find + fix the error.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1">Comfortable in a regulated business. You move fast operationally, but never cross a line or cut corners. </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1">Technology savvy. You are comfortable aligning technology systems with operational needs and implementing automations.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Values-aligned. Effective communicator, positive attitude, team player, empathetic, and act like an owner. </li> </ul> Experience  Required  <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1">College graduate, MBA is a plus </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1">Prior experience managing/leading teams and developing people </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1">Built operating systems and SOPs from scratch; project management experience </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1">Previous exposure to accounting, audit and budgeting workstreams  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1">Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views, reports, and dashboards </li> </ul> Bonus points  <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1">Direct ownership of a P&L or operating budget </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1">Prior experience in consulting, investment banking, or private equity.  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1">Experience in healthcare/long-term care or insurance  </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1">Experience building/managing customer service or call center functions </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1">Familiar with Microsoft Dynamics 365 and/or Quickbooks Desktop </li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":403,"335559991":273,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1">Experience as EOS Integrator  </li> </ul>

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