Systems Engineer at GoCardless

<div class="content-intro"><h3><strong>About us</strong></h3> <p>At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.&nbsp;&nbsp;</p> <p>GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.</p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><h3><strong>The role</strong></h3> <p>Your mission is to operate the technical and tooling capabilities of our front-line Operations teams, focusing on optimising and improving team efficiency. The teams you support will include Customer Operations, KYC and Compliance, and Internal Operations (Billing and Credit Control).</p> <h3><strong>Our technologies</strong></h3> <p>We endeavour to build simple, reliable systems and believe in using the best technologies for each task. Joining the team, you'll be working with <strong>Zendesk</strong>, <strong>Salesforce</strong>, <strong>Looker</strong>, <strong>Qualtrics</strong>, and <strong>Ruby</strong> (to overcome any system limitations).</p> <p>You're not expected to have expertise in all these technologies. Our team members picked up the tools once they started working with the team. If you're unsure, but you’ve got a broad base of experience with other SAAS tools, please apply.</p> <h3><strong>About the Service Management Team</strong></h3> <p>The new Service Management is responsible for improving our processes, efficiency, and use of technology in serving our customers. Our aim is to create experiences that delight, while being as efficient as possible. We focus on everything from refining processes as we scale, automating as much as we can, and deploying AI solutions to handle as much of the work as possible.&nbsp;</p> <p>We build systems that support everything from onboarding and account queries, through to complex fraud and credit investigations. Consequently, we get to work with a very wide range of GoCardless’s systems. Everything from our big data systems, our core product, 3rd party detection tools, and our customer support and ticketing systems. We get to see our customers through their entire lifecycle on the platform.</p> <p>This is an ideal for the curious, those who look at something and cannot help but wonder why it works, and how to make it better. This is a role for someone who wants to work with a wide range of other functions, and is always willing to try something new.</p> <h3>What excites you</h3> <ul> <li>You’ll help grow and maintain the internal systems, codebases, and tools being used, ensuring these systems are integrated where required.</li> <li>Create, own, and maintain technical process documentation.</li> <li>Work with Operations leaders to identify inefficiencies in team and cross-functional processes and take ownership of improving these.</li> <li>Be the technical voice for Operations across all other tech functions to enable us to understand how our tooling interacts across the lifecycle.&nbsp;</li> <li>Work with other tech functions on supplier integration, sundown, and implementation projects focusing on the technical impact of Operations tooling.</li> </ul> <h3>What excites us</h3> <ul> <li>You’ve worked with Zendesk (omnichannel) and Qualtrics as an admin</li> <li>You're able to utilise APIs where necessary to overcome system limitations</li> <li>You’re familiar with version control tools e.g. Github</li> <li>You’re curious and need to understand how everything fits together. If someone can’t tell you the answer, you’ll find a way to figure it out</li> <li>You have a proven record of improving internal processes, demonstrated by cost reduction, better customer experience and efficiency improvements</li> <li>You’ve written code in Ruby</li> </ul> <p>We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.</p> <p>&nbsp;</p> <p><strong>Base salary range:</strong> €48,000 - €72,000</p> <p>Base salary ranges are based on role, job level, location, and market data.&nbsp; Please note that whilst we strive to offer competitive compensation, our approach is to pay between the <span style="text-decoration: underline;">minimum and the mid-point</span> of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.</p><div class="content-conclusion"><h3><strong>(some of) The good stuff</strong></h3> <ul> <li><strong>Wellbeing </strong>- stay healthy with dedicated support and medical coverWork away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period</li> <li><strong>Adaptive Working</strong> - allows you to work flexibly, around your lifestyle</li> <li><strong>Equity</strong> - all permanently employed GCs get equity to help you make a valuable contribution</li> <li><strong>Parental leave</strong> - to suit everyone embarking on life's great adventureLearning Budget - lead your own development with an annual learning budget</li> <li><strong>Time off</strong> - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)</li> </ul> <h3><strong>Life at GoCardless&nbsp;&nbsp;</strong></h3> <p>We're an organisation defined by our&nbsp;<a href="https://gocardless.com/g/values-operating-principles/">values</a>; We <em>start with why </em>before we begin any project, to ensure it’s aligned with our mission. We<em> act with integrity</em>, always. We <em>care deeply</em> about what we do and we know it's essential that we <em>be humble </em>whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.&nbsp;</p> <h3><strong>Diversity &amp; Inclusion</strong></h3> <p>We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences &amp; backgrounds.</p> <p>We’ve got a long way to go, but here’s how we’re doing as of June 2022;</p> <p><strong>Female Employees</strong> - 46%</p> <p><strong>Ethnic background </strong>- 32%</p> <p><strong>Identify as LGBTQIA</strong> - 10%</p> <p><strong>Neurodivergent</strong> - 9%</p> <p>We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.</p> <p>If you want to learn more, you can read about our Employee Resource Groups and objectives&nbsp;<a href="https://gocardless.com/about/careers/">here</a> as well as our latest <a href="https://gocardless.com/assets/40w0m41bmydz/3hqJy4SUqZqW3BmBHlESUe/d1c7932b97b8a8ebcd0fb07418432fe9/GoCardless_Diversity___Inclusion_Report_2022.pdf">D&amp;I Report</a>&nbsp;</p> <h3><strong>Sustainability&nbsp;</strong></h3> <p>We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the&nbsp;<a href="https://techzero.technation.io/">Tech Zero coalition</a>, a group of businesses committed to taking climate action as part of the UNFCCC <a href="https://unfccc.int/climate-action/race-to-zero-campaign">Race to Zero</a>. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability <a href="https://gocardless.com/sustainability/">action plan</a> here.&nbsp;</p> <p>Find out more about Life at GoCardless via <a href="http://twitter.com/GoCardlessEng">Twitter</a>, <a href="http://instagram.com/lifeatgocardless">Instagram</a> and <a href="http://linkedin.com/company/gocardless">LinkedIn</a>.&nbsp;</p></div>